Highly recommend!
Target Optical had a great selection and great prices, virtual mirror to try on, and quick delivery. It couldn’t be easier! I love how I see and how I look with my new glasses and sunglasses!
By Andrea
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Target Optical, there’s always more to see. We want to be the ally that WOWS! Our guests with the style they want, the value they need and the eyecare experience they love no matter where, when and how they shop - and having a blast while doing it! Backed by the power of EssilorLuxottica, we're available in over 540 stores across the U.S. We sell fashion that’s affordable, featuring top brands like Ray-Ban, Coach, Emporio Armani, Ralph, Oakley and more.When it comes to taking care of your eyes, we can't say enough about the importance of an annual eye exam, provided by the independent doctors of optometry associated with Target Optical. Every day we deliver on our promise by bringing together quality eye care, fashion, affordability and a simple, fun shopping experience.
Target Optical (targetoptical.com) has 455 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
455 approved reviews, newest moderated first
Target Optical had a great selection and great prices, virtual mirror to try on, and quick delivery. It couldn’t be easier! I love how I see and how I look with my new glasses and sunglasses!
By Andrea
New sunglasses are gorgeous, price was excellent. Just one complaint - I was ordering online, and had my prescription info, but did not know the correct pupillary distance. I went to a Target Optical Center to get it measured, and they refused, saying they could only do that if I bought the glasses there. Target should determine a way around this restriction. I needed to buy the glasses on the Target website. Other than this difficultly, it was a great experience.
By Joan
The person I dealt with online knew what they were doing was very efficient. Just made my online experience very nice.
By Perry P.
The glasses are great. Frames are nice and prescription is accurate.
By JM
Response from Target Optical· Apr 22, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Service in store was ok, no complaints personnel was very nice. Problem I have is when checking online status seems to never change, only says being processed.
By Nathanial L.
Response from Target Optical· Apr 22, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/targetoptical/customer-care-form
Order to store, no help from optical had to go customer service for help. Optical didn't offer to adjust the glass. 1st and last time ordering.
By Miguel B.
Response from Target Optical· Apr 22, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/targetoptical/customer-care-form
It was pretty easy not difficult at all
By Keishla C.
Response from Target Optical· Apr 22, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
I ordered my glasses in February of 2024 I never got a call saying they were ready to be picked up . so after less than two weeks I called and yes they were ready so I picked them up . Well after I had them less than a week I noticed two stitches on them and the coating looked lime it was peeling off. So I brought my glasses back and asked if they could do over yes I was told so I agreed . That was almost three weeks ago come monday I called a few times kept getting they are not back yet . This pasted Friday I called again a woman told me they received them back and the problem had not be fixed that was April 9 . I asked why didn't I ever get a call back to let me know what's going on I am very very disappointed in the customer service I plan on calling again and want to speak to the manager horrible communication😡
By Cindy D.
Response from Target Optical· Apr 16, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/targetoptical/customer-care-form