Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
24 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tandy Leather Factory, Inc. is a specialty retailer and wholesale distributor of leather and leather related products.
Tandy Leather (tandyleather.com) has 24 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 14 reviews with 1 star · Clear filters
I like the store and use a specific modeling tool. It's smaller than a pencil. I ordered 3 online and the only shipping option was 18.00! My order could go in the smallest box or small envelope any shipper would handle and I cant even find a price close to what they charged me. Not real happy.
By Kathryn H.
THE ABSOLUTE WORST CUSTOMER SERVICE. THIS SELLER IS A TOTAL FRAUD AND SCAMMER THIEF AND LIAR. THEY WILL STEAL YOUR MONEY!!! RUN AWAY RUN AWAY RUN AWAY!! THIS PLACE NEEDS TO BE SHUT DOWN. WILL BE CONTACTING THE TEXAS SYATE ATTORNEY GENERALS OFFICE TO INVESTIGATE!! THIS IS NOT A REAL COMPANY!!!
By ugo C.
I have to say that the Tandy leather company has dishonest shipping practices. I ordered 4 conchos equaling less than 2 ounces in weight, being shipped from their Texas facility to the West Coast via UPS, who turned the package over to the USPS. this shipping cost $18.00 - more than the cost of the conchos. I would suggest that folks look closely to see how much they are being charged to avoid this kind of Rip-Off!
By Thomas C.
Bought an on line cow hide to be shipped to friend. Friend at my house yesterday saw same item (hair on cowhide) on my floor. She stated “that’s what I wish I had”. Umm that’s what they sent you. “No, yours has hair on it. Mine looks like it was just printed on”. Totally embarrassed my. Customer service at Tandy wants me to look at back to get product stamp. If they are in the wrong to ship it back. They live in another state. This was a gift to them. I am totally embarrassed by this. I cannot ask them to involve themselves. To ask me to “prove it” is simply appalling. I’m done with Tandy after 30 odd years.
By Michael C.
Store 141 manager is rude and knows literally nothing about leather. Had a complaint against he directed for the state manager(her boss) that did nothing but believe her lies, no matter how many reviews complain about the purple headed witch of the west. Shame since the company seems better run in texas, i have tandy pro tools that I plan on returning as I wont tolerate a 55 years old purple haired teenager to release her unsatisfied sexual frustrations on me. Not ever even getting a snap from them again
By Othniel C.
I placed an order with this company in mid October. I got an email on October 29th that one item (the most costly item) was out of stock but the other item would be shipped immediately with the balance to follow in '3 to 5 days'. Payment in full was taken at that time. The balance of the order has not been shipped and three emails to the company remain unanswered. I am now out of pocket by about €100.00 and am resorting to Paypal to resolve it for me.
By Joe C.
