Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,359 reviews
TalkspaceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
My therapist is so incredibly helpful. She is easy to speak to and be vulnerable with.
By Talkspace M.
Response from Talkspace· Jan 30, 2026
We're happy to hear that you find your therapist helpful and that you feel comfortable being open. Thank you for sharing your positive experience!
I loved my therapist but my insurance suddenly dropped Talkspace in the middle of our therapy I did not change insurance. They (Providence) just dropped it. Beware, this could happen to you with no warning!!
By Talkspace M.
Response from Talkspace· Feb 4, 2026
We're so sorry that your insurance change disrupted your therapy. We value your feedback and will use it to improve our services.
With Talkspace, you’re assigned a clinician based on their assessment and availability (I guess). The first clinician assigned to me ghosted me after pointing out to me that they couldn’t work with me because I wanted to use the long-form messaging option, which goes on for 5 days to complete the session. I did follow up with them to determine which communication option fit their plan best, but they never replied. That was fortunate as the next clinician assigned to me has been positive, motivating, and supportive. After 3 months of sessions with them, I’m feeling better and have mechanisms available to me to better manage my mental health. The service itself is simple to navigate. The various ways of communicating with your clinician are straightforward and work as expected.
By Fernando
Response from Talkspace· Feb 3, 2026
We appreciate you sharing your experience. We're sorry the initial clinician wasn't a good fit and are glad the second one has been so helpful. It's great to hear you're feeling better and that the service is easy to use. Thank you for your feedback.
David was wonderful! I would continue our sessions if my insurance hadn't expired and the service was less expensive.
By Talkspace M.
Response from Talkspace· Jan 30, 2026
We're happy to hear that you had a wonderful experience. We regret that insurance issues and cost prevent you from continuing. Thanks for your feedback.
This has been a great help with dealing with my mental health
By Talkspace M.
Response from Talkspace· Jan 30, 2026
We're happy to hear that our service has been beneficial for your mental health. Thank you for sharing your positive experience with us.
Love my very empathetic and thoughtful care provider on Talkspace
By Stephanie
Response from Talkspace· Jan 30, 2026
We're so happy to hear that your care provider is empathetic and thoughtful! Thank you for sharing your positive experience with us.
The therapists I've seen on here are professional and helpful. The app is easy to use. The only complaint is that when I needed a letter of support from my therapist she said she wasn't allowed to do that. Makes it hard when your primary therapist is limited in providing such things.
By Christine S.
Response from Talkspace· Feb 3, 2026
We're glad the app is easy to use and our therapists are helpful. We appreciate your feedback regarding the letter of support. We'll look into the limitations you experienced. Thank you.
I have a great person to talk to who istens very well
By James W W.
Response from Talkspace· Jan 26, 2026
We're happy to hear that you have someone who listens well. We appreciate your positive feedback and are grateful for your time.
