talechReviews of talech.com

The bottom line is that this is a horrible company to deal with. Run away as fast as you can. I would give them a negative 10 if I could. We have struggled with them for five years. They brought out an "upgrade" that was worse than what they had before. The reports are garbage. You have no idea where they got the data. You can not run your business with this software. Support is useless. Issues linger for months if they ever get resolved. Upper management keeps themselves buffered from the end users. They don't care. We are rapidly looking to replace it with something else.

Avoid talech. They’ve been updating for over a year and the product is not what you want. They were purchased by USBank and forced everyone to integrate with the elavon processor. Customer service is TERRIBLE. None of the departments talk to each other and it’s a run around every time you call. Save your time and money and go somewhere else.

I am extremely dissatisfied with this new register -- here is just a short list of problems we continue to have on a regular if not daily basis. - the register sporadically not letting us enter more that one letter to search for a product (this problem was 2minutes away from causing us to lose a 300$ sale -- and eventually could only be fixed by doing a factory reset ) - product search not finding products in the menu - product updates not saving to the menu - we still cannot enter weights of bulk items or produce - discounts are not being applied correctly (this problem cost us over 100$ this week alone) - we can't see product markups in the product menu - the keyboard covers the products when you try to search for items, and in order to clear the keyboard you have to touch the screen and often accidentally add an item to the order - open orders preventing us from making changes to our product menu - the register randomly creating open orders - we can't see the distributor in the product menu - tips cannot be applied correctly to orders - customers have to re-enter their email everytime they want to email themselves a receipt despite it being saved to their account and the order being associated with the customer. - we have to regularly restart the system to fix glitches ... there are more but I am tired and want to go to bed

DO NOT GET if I could leave a 0 I would. Talech has caused nothing but problems and stress. Customer support is useless half the time. Barcodes never scan. System always freezes or shuts down and we end up on the phone for hours. Longest phone call we had so far lasted 5 hours because system shut down on a holiday and then after being transferred for the 10th time they hung up and never resolved problem. I have to resort to using a calculator and hand write card info to even get a sale 1/3 of the time . Everything about talech is a disgrace.

Absolutely horrible experience. Sent the reder, it didn't work. Received a second reader, didn't work. I've was still billed for the reader, AND not making the card transaction minimum. NO KIDDING the reader didn't work. Refund? You must be joking. I am still responsible for the minimum usage fees. Pathetic way to conduct business

Stay away stay away stay away!!!!! Worse service Blaim customer for their uselessness. Service sucks app sucks 😕 run run run

Talech has a category on their device called open orders. These are transactions that have not been paid to our bank account. Customer service could not answer why the money was not paid to our account. We were asked to go to our bank branch. Our bank branch did not have any answers to why the money was not credited to our bank account. They only recommended to write down every customer's name that comes in our business. Record keeping of transactions disappear, so you need to keep printing every transaction daily, or you will lose records. We switched over to Chase and we are thankful we made the change. I do not recommend this fraudulent company to anyone.

To be honest, if I can give this company a negative 10 stars I would they have stolen my money They refuse to give me my money. They have stolen $807 they refuse to give me this money back. I don't owe them no money. And they can't prove to me that I owe them any money. They keep telling me that my money has been released to my bank and it has been nearly a week. Please do not trust this company. Please do not use this company this company. As a fraudulent company and eventually, you will lose money dealing with this company.