Save yourself the stress
Save yourself the stress, disappointment, and wasted money. We booked the “Louvre Museum Skip-the-Line Highlights Tour with Mona Lisa” tour with Walks France and showed up exactly on time and at the correct meeting point, yet they left without us. After standing at the designated location, we waited anxiously for 15 minutes, then began frantically searching around the outside of the Louvre, hoping we'd somehow find our guide. Spoiler: we never did. Even worse, we had to purchase our own Louvre tickets on top of the $140 we had already paid this company. Before they come on here to "correct" this review with their rehearsed response claiming we were late: WE WERE NOT, I promise you. We were there when and where we were supposed to be. They are misrepresenting the situation to justify keeping our money. We called three different phone numbers over nine times trying to reach someone anyone from Walks. We got zero support, zero direction, and absolutely no follow-up from our tour guide, which is honestly shocking for a tour that costs this much. If we were truly "missing," wouldn't a professional guide at least try to reach us? Eventually, we found another Walks guide inside the Louvre (not ours), who told us that the company was a mess today, a manager had called out, etc. That may explain their chaos, but it doesn't excuse our experience. It's not our fault their internal operations fell apart. We paid for a tour, showed up on time, and were abandoned. We spent an hour on the phone with customer service trying to get a refund. One of the managers even admitted they'd review the case and get back to us. Well, they did twice- both with a flat-out refusals to refund us. To anyone reading this: There are plenty of excellent tour companies operating at the Louvre. Do not risk your money or time with Walks. Their disorganization, lack of accountability, and refusal to make things right speak volumes. Steer clear. You deserve better.
By Jessica M.