Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
255 reviews
Tajima DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear, prescription polarized, and prescription Transitions lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.
Tajima Direct (tajima-direct.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
255 approved reviews, newest moderated first
You interact with REAL people! No automation or AI responses at Tajima Direct. If you send them an email with questions or comments, expect a speedy response, direct, to you personally. The lenses are fabulous. They are lightweight, and you will have sharp vision. I appreciated the tutorial telling how to keep your lenses in tip-top shape.
By Terry from N.
Very responsive company. I had a couple of adjustments I wanted to make with my initial order and they were kind and accommodating. I was pleased with the their updates on my order as it progressed through the process of lens replacement.
By Michael K.
Great experience quality product. Fast turnaround as well. Very happy with the product.
By JW
My RayBan Predator 2 frames needed new lenses, because the green lenses that came with it were all scratched and chipped! I decided to have Tajima-direct install some Gray15/Blue mirror lenses in the frames. Glad I did! Easier and less frustrating to ship the frames in and have the lenses installed by their opticians! Turn around was quick both times I’ve used their service. Customer service has been prompt, friendly, and helpful when I reach out! The positive reviews are why I tried Tajima-direct the first time. The quality of what I received is the reason I sent them a second pair! Both times I received a discount using their service, by signing up to receive e-mails! I plan on using Tajima-direct again, once I locate those old gold Rx frames to send in. Their service is a great way to re-purpose Rx frames and have a variety of sunglasses with really good polarized lenses, that have clarity, with the tint color of your choosing! A real value to me, thank you again! Brenton Gray
By Brenton G.
Everything was easy and done perfecty. Great service, the entire team is responsive, intellgent, and does a world-class job. I have many glasses with Tajima lenses, love them all.
By Steve E.
Prompt, efficient, expert care for replacing my Ralph Lauren non-prescription sunglass lenses. I am very pleased with the outcome of their expert workmanship. Thank you.
By Susan
After realizing the hoops I would have to jump through to get new Rx lenses put in my Meta glasses, I was thrilled to find Tajima Direct. Customer service was second to none! Glasses returned in perfect condition and in good time. I would definitely recommend this company for all your eyeglasses needs!
By Anthony S.
Very helpful and great communication through out the ordering process……lenses are great and script is perfect. Highly recommend!
By Wayne S.
