Tablet HotelsReviews of tablethotels.com

6 West 18th Street, 5th Floor, New York, New York

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The Fair Hearing score

4.7/ 5

Excellent

268 reviews

Tablet Hotels4.7Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Tablet Hotels

Tablet is how you book the world’s most exciting hotels — places where you get a memorable experience, not just a room for the night. For 25+ years we've scoured the earth to find hotels that stand out for their extraordinary style, service, and personality, with options for all budgets. In 2018, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide. With seamless online booking and a team of dedicated travel specialists — real humans, ready to assist you — Tablet puts the ease and romance back in travel. When you book a hotel with us, you don't just get a confirmation, you get an ally by your side for every step of your journey.

Tablet Hotels (tablethotels.com) has 268 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: tablethotels.com
Website: tablethotels.com
Category: Activities & Tours
Location: New York, New York
Listed on The Fair Hearing: 2026

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Oct 17, 2018

Poor Customer Service If Things Go Wrong

I use several of the big hotel sites (Expedia, hotels.com etc) to book travel for work fairly regularly, I've rarely had problems but have found hotels.com to be excellent at fixing them on the two occasions I have had problems. I recently had a bad experience with tablet, terrible hotel, far below the standard of hotels they claim to 'carefully curate'. I complained to them and instead of a decent response was sent an email saying how good their review system is and inviting me to make another booking with them and get some tiny additional perk. I'm really disappointed that their customer service is so much worse than hotels.com when they claim to be offering a higher quality experience.

By Chris W.

Response from Tablet Hotels· Oct 18, 2018

Hi Chris. Thank you for taking the time to review us. We first heard from you about your disappointment with the hotel four days after checkout and you'll get no argument from us, it is hard to fix a bad hotel stay after the fact. Our team is passionate about two things: Customer Service and Travel. We love helping clients plan and book their trips and we hope those trips are truly amazing! However, we know that there may be bumps in the road and when something goes wrong we relish the opportunity to make it better and show you what makes our Travel Specialists so special. We have 29 hotels in Tokyo and our team is here to offer personal recommendations and help you select the right one. And should you ever find yourself in a hotel that's not living up to your standards reach out to us during your stay and we'll make it right. We do hope you'll take us up on our offer because although we can't erase the memory of your stay in Tokyo we can definitely give you something better to look forward to.