They installed the wrong color pavers…
They installed the wrong color pavers and then expected us to pay the difference to fix the install. They did come and fix a step that I did not like under warranty that looked unstable. I have tried to get into the website to print the receipt and my account is blank. I paid almost 10k for pavers I don't like and I can't even get a receipt. I have emailed the company several times and got the standard "I forwarded your request to the Fremont office" but no response in a month. Emailed them again but I'm not hopeful. I wish I had known this company had such terrible customer service.
By Jessica Z.