Mostly just an Overpriced understaffed Phone Bank
Pros: Slick Sales Pitch Fancy Website Cons: Subcontracts ALL the work Heavy Overhead 1) Sales Manager (never seen) 2) Phone support ("Please wait for the next representative") 3) email support (answered only half of my messages) 4) Lots of text messages even though I said "No Texts". 5) Project coordinator (first one never showed); second one was onsite a total of 3 hours out of a total of 70 hours wall clock time The first crew spoke no English and I speak no Spanish. Crew began work destroying stuff a full hour before the "Project Coordinator" showed up. By then I was fed up with the crew and vice versa. They left. "Project Coordinator" said it was my fault because I insulted them. By now I had paid 2/3 of the project cost even though almost nothing had actually been done onsite. The second crew arrived the next day. "Project Coordinator" spent an hour with the crew and disappeared. I didn't see or hear from him for 6 days. The crew finished (after blowing a thick layer of concrete dust from the sawing operations all over everything) and left. The next day "Project Coordinator" shows up for a "Final Inspection". It fails due to drainage problems. 3 days go by and the crew shows up unannounced to fix the drains. This time they pass. "Project Coordinator" sends yet another text saying he will stop by for final payment. But he never shows. He repeats this scenario a second time. I sent a message to the company asking for a different "Project Coordinator". He shows up with the final paperwork but it is wrong. The amendments aren't included. We rescheduled for the next day. This time everything is correct. Good thing. I'm REALLY tired of the incompetence demonstrated by this company. If I had the name of the crew they hired, I could have hired them directly, bought the materials myself and reduced the cost of the project by 40%. But they say: You are covered by warranty and "Full Satisfaction Guarantee or your money back". Yes with all the typical "fine print" that effectively nullifies both.
By Gary