System76Reviews of system76.com

Battery life is less than expected… but works fine.

The ordering, build, delivery and setup were very, very easy and pleasant. Now if I can transition away from MS/Google.... ....that has been a little more challenging.

Much of what your sales people told me was outright wrong. Apart from that you did great.

I love System76 for its commitment to right to repair and right to own and because they encourage and help users get the setup that they want. I bought the laptop with Ubuntu preinstalled since they don't offer the option of no having any OS preinstalled and I quickly found how to setup their specific drivers in Arch from their own website, even though they don't support it officially. I believe this is the example to follow. The process was seamless and quick. The quality of the hardware rivals that of brands such as HP and Dell. But, more important than that is the pro-consumer pro-free software philosophy. I give 4 stars and not 5 for 2 reasons. First, please, offer the option of no OS. That would be awesome. Second, and more important, I received the laptop with an American plug. If you are going to ship to the UK, please, bundle a UK plug and not an American one. Luckily, I had one lying around from my previous laptop which I could connect to the provided charger.

No instructions and this is different than any other machine I have ever had. How do I change the font and the color of the letters when I am making a power point production? I am still pretty confused. How do I get help?

Initially, my support ticket went unnoticed. I contacted System76 by Facebook Messenger to inquire about it, and received a reply and apology promptly. It was smooth sailing after that.

I like the product and the website. It worked great. One area i think can improve is while waiting for delivery to provide more updates to the progress of the build or hold up.

Today I receive my Pangolin Laptop. The laptop is very good. Pop!OS is pleasant experience, normally I use KDE Plasma, the only think until now is the lack of preinstalled camera application. The only inconvenient is that the charger is US plug and not the EU Greece. :S Oh and the delivery department in UPS Greece is absolute disappointing.