The customer service is horrible
The customer service is horrible. They are angry to the customers. I mentioned there are erros on the website and it does not allow me to change the password. They asked to skip the change password ? then say thank you and disappeared. Becareful you will be faced with alot of errors in your profile page.
By Rob
Response from Symlex VPN· Jul 16, 2026
Hello Rob, We're truly sorry for the experience you had. This is absolutely not the level of service we strive to provide, and we sincerely apologize for both the technical issues and the way your concerns were handled. We are taking this issue personally and will do everything we can to make it right. Please email us at [email protected] or [email protected] with your username (or the email associated with your account). We will thoroughly investigate the conversation, review the issue, and take strict action where necessary. As a token of our sincere apology, we'll make sure you're fairly compensated for the inconvenience once we've completed our investigation and resolved the issue. Thank you for bringing this to our attention. Your feedback is invaluable, and we're committed to resolving this as quickly as possible.