Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
64 reviews
SWISCO,INCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 50 years, SWISCO.com has been the trusted leader in replacement hardware solutions. With decades of expertise, we've grown from a family-owned repair shop into the ultimate online destination for current and hard-to-find parts. Find all parts, tools, and guides for windows, doors, cabinets, and more in our extensive catalog. With expert support and community resources, SWISCO.com helps you get every repair done right.
SWISCO,INC (swisco.com) has 64 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 42 reviews with 5 stars · Clear filters
Very helpful. Excellent customer service. Assisted with selection of proper window sash parts then sent a video of exactly how to change out broken parts. Received updated emails after parts were ordered and shipped. Would recommend SWISCO 100%.
By Matt
Chris has exceptional product knowledge and really understands windows and replacement parts. He quickly identified exactly what I needed and explained the differences between the available options in a way that was easy to understand. His expertise saved me a lot of time and gave me confidence that I was ordering the correct parts. It’s refreshing to work with someone who truly knows the products they sell. Highly recommend Chris if you need help finding the right window parts. He is definitely an asset to Swisco.
By Instant R.
Response from SWISCO,INC· Jul 10, 2026
Hi Lun, I’m so happy to hear everything worked out! I followed up with our manager to ensure your request was fully taken care of. Thank you so much for giving us another chance and for taking the time to leave a review—we truly appreciate it!
Easy to find the part I needed, fast response from the staff to confirm my choice before iv paid for it. Shipping costs are reasonable . Thanks for the service!!
By customer
Never changed 'coil balancers' before but, getting the right parts and a little help I believe his name was Matt got everything installed and the window works great, also fast shipping. Good honest company! Thanks Gary
By Gary L.
This company is nothing but outstanding. Have always had the parts I've needed. Have purchased twice now with excellent results. If you've got those older builder-grade tilt windows this is the place. Plus their YouTube videos are great. Thanks
By T.R. M.
Everyone I spoke to at this company was professional, knowledgable and, most importantly, went to bat for me. Their customer service is nearly peerless in this day of chat boxes and endless phone transfers.
By frodo
I really appreciate the service that I got from the products that I bought to everything down to the follow up I referred others to this company they are really class act that you don’t get service like this any more
By Cris
Customer service is top notch! They respond immediately to inquiries and resolve issues just as fast!
By customer
