SwimmingReviews of swimmo.com

Worked well for the first eight months. Now I can't get the daily time. It's very inconsistent with all its swimming options. It's difficult to access the information I want to use.

unfortunately you need to wear this watch to realise how difficult to use it is, how hard to sync it is, and how common incorrect lap counts are, and once you have worn this watch your 30 day money back guarantee is invalid. so you cannot get your money back no matter how dissatisfied you are. And yes i did contact your customer service. and no they weren't helpful. It was bought through a third party vendor, but you have advised them that i have to pay to send the watch to Poland at my own expense so that you can test it. I don't feel the watch is faulty i feel it is inaccurate. so my complaint is regarding the product, and how i have no means to try the watch without invalidating my 30 day money back guarantee and that fact isn't made clear in the terms.

I have bought a swimmo watch and used it from July 2018 to October 2019, an estimated 240 hours of use at the most. Beyond the not exactly accurate lap counting, the hard tapping required and the difficulty to see it in an open pool environment, I was somehow very happy with it. However, I had to stop swimming for 8 months due to a surgery and then the covid and to my surprise when I restarted swimming now, the swimmo watch display does not light up. I followed the customer support suggestion to “take the watch to a dark room and see if the display does not show anything at all also in a completely dark setting, or is it just very dim” . Once it was confirmed that the display was not lighting up I got this “Swimmo stands behind its Products" reply “We cannot replace the unit beyond the warranty period and a paid repair of this specific issue would not be feasible due to the way the watch is assembled and sealed”. Their proposed solution was to buy a new watch at a “special” 25% discount. So, on top of the 200$ paid, spend 150$ more for a total of 350$ for a non performing, non repairable product that the company will not back after the warranty period regardless of it having a “by no means a common issue”. I am totally disappointed and wish I would have read the 47% bad and poor reviews before buying it. I would recommend NOT TO BUY A SWIMMO WATCH and look for other watches than have not only the same functionalities but a lot more (i.e. apple) for, in the end, a similar price and a much better stand behind the product policies. PS Users with the same problem could get a large and thick piece of black fabric, cover yourselves with it and go to the darkest spot in the locker room to turn the watch on and off before/after workout. You will not be able to check information during workouts but at least you will get some information and avoid wasting your money again.

Disappointed. I’ve been using this watch for six months now and swim almost every day. I’m really disappointed even though Swimmo customer service helped me clarify ways the watch works. You cannot see the watch in any sunlight at all! It is visible when swimming in an indoor pool. The Tapping mechanism to turn the watch on, or pause it, is unreliable. Sometimes I have to put it on the charger to “wake it up” even though it’s fully charged. When I Tap to pause the watch (if your laps are not continuous), it does not always respond. It does not always measure the time of the lap correctly. I’d hoped to use it to measure and improve my swimming goals. But I’m giving up and will buy a Garmin Swim 2. I’d like to send the watch back (I’ve had it 6 months) as it’s advertising promises omit its shortfalls but I’ve wasted enough money. I CANNOT recommend the Swimmo. And yes Swimmo I do double tap but it is reliably unreliable. Swimmo I live in Australia where we mostly swim in sunlight but the visibility issue is not clear in you advertising.

Still waiting on the refund from this dreadful company for a watch ordered on 2nd December that was never delivered. That was 3 months ago. Do not use this company they are not credible and their customer service is rude and unhelpful. My credit card company is now investigating them.

I have purchased Swimmo watch on 2018, Jan, 10. 2 years ago. I tried to use it a couple of times, but I couldn't. The display is awful. It is not possible to see anything on the display even under mild sunlight. Maybe for someone who trains indoors, in a dark place... Additionally, when I bought it, Swimmo was suposed to implement some features not available then, "pretty soon", as they said. Stroke count and stroke rate, for example. Well, 2 years now and no more features implemented. I ended up buying a Garmin Swim which showed to be far more superior than Swimmo.

Please save your money and buy the Garmin directly. The clock does not synchronize, and water enters. A fraud. Today i send an email to them, the the wristwatch stopped working. Ref order :hello #1636-2618. Swimmo Answer: No suport. A fraud. Veredict: I am sure that all positive reviews are false or paid. Watch out! It is a Chinese watch w poor quality w a lot of digital marketing in the web. I am going to upload a video about this case , this watch is a crap

Worst customer service ever!! Be very careful as their return policy is draconian. Bought this is a present for my Son (competitive swimmer) and he tried it TWICE and did not like how it felt on his wrist - 2 days past their 14 day window (14 days is all the give!!!) and total refusal to return and extremely rude. I think it’s a scam as there does not seem to be an actual company behind this product. I guess that is why they don’t sell on Amazon or anywhere else. Beware!!