SwimmingReviews of swimmo.com

Do not buy. Absolutely nothing the watch reports on is accurate and their return policy is ridiculous.

This was a birthday present from my wife as I am a very experienced swim coach based in the UK and it would have been very useful with my training for charity I was doing at the time. Definitely, the worst customer service I have ever dealt with. From day one the watch had major issues and kept shutting down for no reason. I contacted customer service who told me I had to pay to return it with an explanation of the problem. I asked for a full refund at the time because I was totally disappointed with the product but they insisted I return it. It took over a month to come back and they told me there was no fault..what a joke as to this day it still shuts down intermittently sometimes after a few hours after a full charge. I also had to pay the £14 postage as well which they refused to pay me back. Summing up..they did not listen to me or believe me..I have a very wide customer base and I will not be recommending this product. Thanks for nothing Swimmo

SWOLF and stroke counts were promised update after a successful kickstarter campaign. Just say you can't do it with the existing hardware. And stop advertising these features that is still in the works for over 5 years. 4 years on, the promised update is nowhere to be seen. Also, the screen is useless under a overcast sky, needless to say, I cant see crap if I swim outdoors during the day. I asked for brightness adjustments, but looks like it's not happening. Don't buy this overpriced watch because you can only see the display indoors. Edit: I realised that my watch display is get dimmer and dimmer. Give it a few more months, I think it will go to e-waste bin. I quote your email to me on 18 Jan 2017. "We are currently working on adjusting the brightness, so it would be more visible. Our development team is working on this." "We will work on adjusting the vibration intensity, thank you for your feedback." 4.5 years, I am still waiting for this update. And I am also waiting for your SWOLF update which you claimed to be in development which I believe as far as kickstarter project which is more than 6 years ago.

So, yet another year passes and still no stroke count or SWOLF. No indication of when these will arrive. Seriously folks they are a million and one better watches out there at a lower price point. DO NOT BUY THIS WATCH. This is like buying a retro swim watch because you like the lack of features or little foibles.

From the brand “ We have also never advertised or claimed that the watch supports interval training of mixed modes”. So unless you are doing just one stroke, this could prove disappointing. Perhaps suited for straight freestylers or open-water swimmers. The company is based in Poland, despite other information online suggesting it is a US based company. Now, they are trying to bully me into removing my review, so I’ll revise to a 0 Swimmo is now saying I am posting this review “out of spite” - It is a plain and simple “Buyer Beware”. They claim I am not using correctly, what a load of BS, it is simply unsuitable for a swimmer doing modern swimming drills. Unless you want to be tapping your watch every lap or two, how ridiculous is that. Designed to make money, not to provide a solution to swimmers. Scam of the Year.

Total junk - unresponsive, inaccurate (missing laps), crashed after every other swim and required a software reset. What's most disappointing - the company doesn't take responsibility for shipping a faulty product back and instead is trying to re-classify the whole ordeal as the "change of mind return" (of course, at buyer's expense) instead of admitting that the watch is bad - in order to NOT COVER THE RETURN SHIPPING COST. Do not buy this product unless you like to waste your hard earned $200.

I bought a swimmo watch during the end of November 2020. It arrived early January 2021, the tracking service was not reassuring. Once I received the watch, I started trying on my swimming training. The first thing I noticed is that the first time the watch connect to the app, it takes a long time and even several tries. The app is not really nice for data analysis. During the training, the watch is accurate for swimming styles but for swimming drills, it missed the mark. It does not detect laps (0% detection) on kick drills with board and it supposed to have a feature for kick&Drill. There are several drills the the accuracy is 50% at its best. Therefore, at the end of the training routine your data is off by 30% or more (depending on your training). I have sent several e-mails to their customer/technical center and their response is always respectful but not my expectation of a responsible company. On several e-mails they state that some of the drills are like changing swimming style in the middle of the lap and should be avoided (in other words, you should adapt your training to your watch and not the other way around). After 2 weeks, I contacted customer service for either refund or help. After 3 weeks of no results I asked for a refund and they denied the refund because of it has to be within 14 days of the purchase and it has to be a hardware issue (not a Firmware issue, that according to them is my problem). My takeaways: -Swimmo Watch only works for just swimming styles. -it is not very comfortable -You have to hit it very hard to use the options -Connection issues with the smartphone -It must be used in dominant hand for better results -Customer service is polite but you'll never reach results -Inaccuracy makes the product useless -Refund is hardly an option My advice: STAY AWAY from Swimmo

I have contacted with Swimmo "support" several times, their solutions do not work. Often the watch will not track results and instructs me to sync results even after I have synced. Disappointing. The lap count is frequently off (giving odd number when must be even). Swimmo's answer, 'maybe I am pushing off the wall with different intensity on each lap' REALLY! Don't waste your money on this product.