Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SwimCSI offers thousands parts that can be used with in or for your pool. SwimCSI carries not only replacement parts for nearly every pool cleaner, pool vaccuum, in-floor system, filter or motor, but provides reference material on how to repair and troubleshoot common issues associated with these cleaners from popular brands such as Polaris, Pentair, AA Manufacturing, Paramount, Aquabot, Hayward and more! With our simple reference guides, we’ve found our customers feel empowered, knowing they can maintain their pools without the help of a technician. What sets SwimCSI apart from similar online pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, SwimCSI has four sister-sites that service all other needs amongst the swimming pool industry. InFloorPoolParts which services the in-floor cleaning system market, SaltWaterPoolParts which services the salt water pool market, PoolVacParts which caters to the aboveground and inground pool cleaner market, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool.No matter what pool part you are looking for, SwimCSI will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives on your doorstep!
SwimCSI.com (swimcsi.com) has 14 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3 reviews with 1 star · Clear filters
My order sat for 2 weeks. After several phone calls and emails I finally contacted someone there to be told that my order has gone nowhere. And incredibly that they don't even have what they sold me. And that I would have to now buy something that's $400 more expensive. Complete fraud!!!
By Jeff -.
BUYER BEWARE. This company is on the same level of scam artist and extended car warranty calls. They will immediately take your money and never ship your item!!!! They do not return calls or emails. RUN!!!!
By LaMonica A.
My credit card was promptly charged on the day I have done the purchased on June 26th. I still have not received my purchase (July 30th), nor did I got a confirmation that it as been shipped. Just an email saying that it was "back-order" after I sent 2 emails to obtain a status update. I even paid a 10$ extra for fast shipping and nobody proposed me a reimbursement of that part. I am about to cancel my credit card purchase if I don't get news within the next 3 days.
By Francois G.
