SWAUReviews of swau.com

Placed an order for a geena davis signing in April. Here it is sept 12 and I finally got a refund. They held back shipping for something they never shipped. There customer service is the WORST I've ever dealt with. Beware of this company. The best service is Mintych autographs they text when they receive and when its shipped. Very reputable. STAY AWAY FROM SWAU. YOU WILL BE SCREWED!!!!!!!!

I’ve been a loyal SWAU customer for years. I’ve ordered regularly, joined their auctions, and always trusted their process. Unfortunately, the more time passes, the more I feel that customer care has become an afterthought — and that long‑time clients like me are treated worse, not better. My first bad experience was with the Anthony Hopkins signing. I specifically requested a red marker, but what I received was a faded pink signature, clearly the result of a marker that was already losing ink. SWAU offered only a 50‑euro voucher, which forced me to spend more money with them instead of providing a proper refund. I accepted it, thinking it was just an isolated mistake. Sadly, things got worse with the Tom Holland signing. I paid almost two years in advance, and during all that time I received no clear updates — no information about delays, no explanation of when or where the session would happen. When the autograph finally arrived, it was signed with a dry, barely functioning marker. I reached out for support, hoping for at least an acknowledgment of the issue, but the answer I received was simply that their policy “covers” them in these situations. In other words: If the star signs with a dried‑out pen, the problem is entirely on the customer. No refund, no compensation, no accountability. After years of trusting SWAU, this is incredibly disheartening. I never expected perfection, but I did expect respect — and lately, that seems to be missing. I truly hope they reconsider how they treat the people who keep supporting them.

First off I reached out to the company and they at SWAU have refused to reach back. Second i get a funko from them and paid 60 bucks(robbers) but figured its easy then sending in mine. Then I get the tom holland signing then that cost . I figured id have it graded and encapsulated..The nerve of them giving me a garbage funko for 60 bucks . Graded at a 7 are you kidding me the corners damaged and top flap ripped. Really I pay 60 for a 9 buck funko and you give me garbage. Then I get a garbage score and paid 50 for that. Then the encapsulated funko was damaged at the bottom of the case . Absolutely redicules the service given for the money spent and invested . 4 emails to them over the past month about this and they don't even care to reply because how can you explain such trash offered from this company. If I were you id make sure you're careful with them because the care is completely gone from this company. You spend the money they take it and then @SWAU ignores you . Il never use this company ever again . What a sad display of customer service and when you spend 60 bucks for a funko your getting encapsulated and graded you would think they would care...then to complain you think they would correct what they did but they don't care. I could care less how busy you are no excuse to ignore a customer that just invested 500 at you're company. Good luck dealing with these butchers.

I have waited for the Tom Hardy signing to take place for nearly two years. It finally happened, and my item arrived. This was an image that I personally submitted, with distinct instructions, pen choice & color. When I opened the package, I was devastated to find it was incorrect. I reached out SWAU and their customer service is non-existent, told me to accept. They offered no solution or remedy for their mistake. I paid a substantial amount of money for this signed photo, and it's not what I paid for.

Scammers returned item with no paperwork fake business they take your money and return your item …you’ve been warned !🫵

Virtually no customer service. If you order a signing - they do no guarantee when you will get it so you could be waiting multiple years or give up for a refund. I purchased a signing in 2023, I shipped my item before their deadline in 2023 which was a small window of time. They emphasized we had to ship our item so they could process & store to be signed. The signing was finally scheduled two years later in 2025. They also confirmed my item was stored & ready to be signed. After the signing finished - I never got my item in the timeframe they promised. Some people got their items back and some people did not. Multiple people affected. Zero proactive communication from SWAU to reach out to people to let them know. I only found out because I reached out and its unacceptable. They are disorganized - even when customers make sure their items are sent and packaged properly. Its been 3 years for 1 signature. Be careful sending your items to them. They do not fulfill orders and do not tell you when there are issues with your order. They dont have signings planned as promised.

As ALL the 1 star reviews little to no help when they bodge up your order. DO NOT CHANCE IT.

Had to cancel and order as I'd been waiting for 2 years for it and frankly it was starting to become a running joke. When I requested this, they had the cheek to charge a 20% cancellation fee for something they hadn't lost any money on and could have opened up another slot for somebody else. And the whole 'admin costs' excuse is laughable because it takes 3 clicks on PayPal to refund someone, you hardly need to employ JP Morgan to facilitate it