SWA SabersReviews of swasabers.com

Response from SWA Sabers· Aug 31, 2026

We’re sorry you had this experience, but please be extremely careful of scam websites impersonating SWA Sabers, including sites such as SWAsabers.shop. Our official website is SWAsabers.com. Always double-check the URL before ordering, and if a deal looks unusually good, that’s a major red flag. We also will never randomly contact you claiming to be SWA and ask you to purchase through another website. We hate seeing Star Wars fans get taken advantage of. If you’d still like to experience the real SWA Sabers, you can use VIP10 for 10% off at SWAsabers.com.

Response from SWA Sabers· Aug 31, 2026

It appears you may have ordered from an impersonator rather than from SWA Sabers directly. Our only official website is SWAsabers.com. Please watch out for scam sites using similar names and branding, including SWAsabers.shop. At SWA Sabers, Pixel sabers and DuraBlade combat sabers are two different product lines. Pixel sabers use the premium pixel blade system, while DuraBlade sabers are our combat-focused line. Your selections are shown during checkout and again in your order confirmation, so customers can see exactly which version they purchased. If you believe you actually ordered from SWAsabers.com, send us your order number and we’ll verify it. And if you’d still like to order from the real SWA Sabers, use VIP10 for 10% off at SWAsabers.com.

Response from SWA Sabers· Aug 31, 2026

We’re sorry you had this experience, but based on what you described, we’d first want to confirm that the order was actually placed through SWAsabers.com. There are scam websites impersonating SWA Sabers, including SWAsabers.shop, and unfortunately customers sometimes believe they purchased from us when they did not. Our official website is SWAsabers.com only. If you ordered from us, please provide your SWA order number and we’ll verify the order and tracking history. And for anyone reading this: always double-check the URL before purchasing. If you’d like to order from the official SWA Sabers website, you can use VIP10 for 10% off at SWAsabers.com.

Response from SWA Sabers· Aug 31, 2026

We’re sorry you had this experience, but based on what you described, we’d first want to confirm that the order was actually placed through SWAsabers.com. There are scam websites impersonating SWA Sabers, including SWAsabers.shop, and unfortunately customers sometimes believe they purchased from us when they did not. Our official website is SWAsabers.com only. If you ordered from us, please provide your SWA order number and we’ll verify the order and tracking history. And for anyone reading this: always double-check the URL before purchasing. If you’d like to order from the official SWA Sabers website, you can use VIP10 for 10% off at SWAsabers.com.

Response from SWA Sabers· Aug 31, 2026

We want to clarify what actually happened here, because this review leaves out an important part of the troubleshooting process. When you told us the replica saber would not power on, we did respond and specifically asked you: “Can you send a video of yourself fully removing the battery and reinserting it? I am curious if it says ‘Power Up’ when you do.” That step matters because the battery must be fully removed and properly reseated in the chassis before we can determine whether there is actually a defective component. Simply continuing to say the battery “cannot be removed” without following the troubleshooting instructions does not allow us to diagnose the issue. The battery is designed to be removable. If you are having difficulty removing it, we can absolutely help show you how, but we need the requested video so we can see what you are doing and identify the problem. Regarding the blade that appears brighter near the hilt and fades toward the tip: that is a DuraBlade combat saber, not a Pixel saber. DuraBlades are illuminated from the hilt, so that appearance is normal and is part of the lighter, combat-focused design. If there is a genuine manufacturing defect with any of the sabers, we will repair or replace the affected component at no cost. We are not asking anyone to simply accept a defective product — we are asking that the troubleshooting steps be completed so we can identify what actually needs to be replaced.

Response from SWA Sabers· Aug 31, 2026

We’re sorry for the gap in communication here. If you reached out multiple times regarding a damaged saber and did not receive a follow-up, that is not the level of support we aim to provide. That said, we want to be very clear about one thing for anyone reading this: a defective saber does not mean a customer is simply stuck with it. Our warranty process is specifically designed to repair or replace confirmed manufacturing defects at no cost. For battery or power issues, we normally ask for a short video showing the problem so we can determine whether the issue is the battery, chassis, charging setup, or another component and send the correct replacement immediately. Please contact us again with your order number and reference this review so we can locate the case, review the issue, and get the affected saber taken care of. We’d much rather be judged by how we resolve a genuine product issue than leave a customer believing there is “no way to resolve it.”

Response from SWA Sabers· Aug 31, 2026

This review was posted before the order had actually completed delivery. Order #21941 was ultimately delivered by UPS on June 24, with tracking confirming delivery in Duluth, Minnesota. You also disputed the transaction with your bank before delivery and received the full $547 refund — while the three sabers were subsequently delivered to you as well. So at this point, you have both the full refund and the sabers. We’d appreciate you updating the review to reflect what ultimately happened, since the statement that the order was never received is no longer accurate.