Very easy to use and the transactions…
Very easy to use and the transactions finished in a few hours.
By Cheng P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes.Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money.Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users.Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.
Swapsy (swapsy.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
261 approved reviews, newest moderated first
Very easy to use and the transactions finished in a few hours.
By Cheng P.
I've transferred thousands of dollars and CNY to and from China over the years with Swapsy. It is easy and secure. I have never had a single issue, and it's the cheapest and safest way I know of to get money back and forth. It's a genius system that I wish we could have for other countries as well!
By Sam B.
I would like to give a one star rating based on the poor customer service. You email SWAPSY and then wait a whole day to get a one sentence response. "You will receive your funds on Wednesday or after Wednesday." "Wow!" "Really!?" After Wednesday can be any day. As long you don't run into any problems and don't need to communicate with customer service, then SWAPSY works just fine. I feel sorry for anyone that runs into a problem because you will be left wondering, "What is going on with my funds?" Shame on you guys for putting people through this. I think all of the positive comments are coming from people that have never had to email the support team.
By Shareen
Response from Swapsy· Mar 3, 2025
Hi there, Thank you for sharing your feedback. We are truly sorry that you felt this way. We heard your voice and will be providing more details during each step so you don't feel lost. Due to the nature when receiving money via Zelle, both sending and receiving banks may review transfer and this could result in longer processing time. Unfortunately, this is out of our control. After looking into your account, we are very happy to see that you have received all the fund and are excited to server you for your new trades. We are always striving our best to provide better services to every user. We cannot do it without your support. Best, Swapsy
Had a couple of glitches the first transaction because I didn’t know what I was doing. Strictly user error! As long as you follow the directions your money goes through just fine.
By Veronica W.
Fee is ridiculous high now, the platform used to be good, Now the fee to transfer usd to rmb is almost more than doubled than before. Pls reduce unreasonable fee spike.
By Ning
Response from Swapsy· Mar 3, 2025
Hi there, Thank you for sharing your feedback. Swapsy fee is dynamically adjusted based on the supply and demand of each currency pair. We recommend that you come back later and check again as the fee may have dropped depending on your pair. Best, Swapsy
I always use this site both in the US and in China, very convenient because 1), no physical cash needs to be had, and 2) you receive the money usually in a day, so I don't have to go to the bank and I can stay home lol. I wish the swap credits I earned didn't expire so fast tho
By Dj M.
Very high fee. At this moment if you use WeChat, the fee is 7.77% for CNY to USD. On its home page, 1.5% is what they advertise. So just be aware. Maybe 1.5% is only for USD to CNY.
By Fred F.
The transaction went very smoothly! I was a bit nervous at first, but I trusted the process and everything worked out. I exchanged USD for RMB, and received the money in my WeChat wallet after just a few days.
By Nelly T.