Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
665 reviews
Swap.com - Online Thrift & ConsignmentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
665 approved reviews, newest moderated first
I have been ordering from Swap.com since Jan 2016. The merchandise always arrives quickly and is always as described on the website. The clothes are always clean and in very good condition. The prices you can not beat for name brand clothing. I highly recommend swap.com.
By Kathy W.
I ordered from this site 3 times and have been very pleased each time. The items were exactly as described, they were reasonably priced and they arrived in a short period of time. I am a fan!
By Lorie M.
I have loved every order (too many to count) from Swap, and every order I haven’t loved has been an easy, quick, full refund, return!!!
By Heather
I have placed 3 orders from swap.com and every single item I purchased from all 3 orders were new or like new. I absolutely love everything. I've bought clothes for myself, my husband and my kids and everything was great! This is now my favorite online store. I will continue purchasing from here. Love it!
By Melanie B.
I discovered this site 17 days ago, and in that little bit of time I have made 7 orders. That tells you how much I love it! I have ordered 70 items, yes, 70! I have not been disappointed in any of them. Their "good" condition is like brand new. Nothing but praises for them.
By Betty H.
Trustworthy & great value! The prices are really good. The customer service is EXCELLENT. I found several pieces for myself and my child and was so impressed with the quality. I have used many many other online consignment shops in the past and this is my new favorite!
By Elizabeth
I love the clothing for my grandchildren, very nice and at a great price.
By Julia S.
I ordered nine sweaters for myself. They're beautiful and were very inexpensive. I'm very happy with them.
By Mark T.
