Fees are insane
I have sold over 20 items and have received $0.00. The fees just keep piling up and you never get out of the negative. I have addressed it with the company but received nothing back relating to the issue. BEWARE
By Colleen Drennen A.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
665 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing brands, toys, and more, keeping millions of items out of landfills which is something everyone can feel good about. We hand inspect every item so you don't have to! Plus, you can find up to 90% off average retail pricing. Don't like it? No worries. We have hassle-free returns to make online thrift shopping for men, women, children and babies a breeze.
Swap.com - Online Thrift & Consignment (swap.com) has 665 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
665 approved reviews, newest moderated first
I have sold over 20 items and have received $0.00. The fees just keep piling up and you never get out of the negative. I have addressed it with the company but received nothing back relating to the issue. BEWARE
By Colleen Drennen A.
Swap.com is a terrific company. I bought several items online and all have a very good quality. I'm a very satisfied customer that will continue to buy there.
By Luis L.
I love this company. I always get great clothes from them. they will give me my money back if I'm not happy.
By Joy B.
EVERYTHING WAS AS SHOWN EXCEPT FOR A BLOUSE THAT HAD A HOLE IN THE SHIRTTAIL , I STILL KEPT IT AND AM VERY HAPPY OTHERWISE. I'VE USED THIS SITE SEVERAL TIMES AND YOU CANNOT BEAT THE PRICES.
By jill
It was my first purchase and the clothes arrived well and are wonderful. I loved. Jean.
By Jean D.
I love being able to buy slightly used clothing from home ! I have placed 3 orders so far and other than a size problem and a shirt with stained armpits everything else was great ! I didn't have to wait forever to get them and since I don't have a printer they are mailing me a return slip to send the stained and small ones. Because I'm handicapped it would be wonderful if they sent UPS or FedEx to pick it up with the return slip.
By Sue K.
Love swap.com!!! I have probably placed 25 or 30 orders with them and am happy every time!! I also like their easy return policy so that if something does not fit or I just simply do not like it, I can return no questions asked. Lisa Kennebunk, Maine
By Lisa
I was able to find a jacket that my 5 year old daughter really wanted. The price was amazing, the jacket is in great shape, and I couldn’t be happier.
By Cynthia S.