Swap.com - Online Thrift & ConsignmentReviews of swap.com

Fast delivery, loved my purchase!

80% of my purchase fits great and is exactly what I wanted.

I’m so disgusted with Swap. I don’t know what is happening but they don’t have it together. I’ve ordered in the past but this time they canceled my orders and I had to keep contacting them for a refund. Never again. Thredup here I come!

First of all I'd like to say, My order was what I expected. I was not happy with Swap for taking a shirt out of my order after I paid for and awaiting shipment. I've been shopping at Swap.com for 5 or 6 years and have always been pleased but now they have the app and half of it doesn't work nor can I use the internet to shop at this site. I'm not pleased about that!

I placed my order 21-10-2022 and ph line315/633//3636 order numberOrder 17222591365Customer service is up to the mark Selection is great and prices even better Shipping takes a bit but it’s worth it I just add customer service is great.

Please listen to the reviews i didn’t now it’s been a month and my order is stil processing and the customer service is bots and won’t answer anything I placed a order nov 1 and no updates

I've used Swap for years, but I think I've hit my limit of frustrations! Last week, I emailed customer service to ask after two orders, which were still processing 24 days and 27 days after the orders were placed. I did not receive a response to my email, but both orders changed to "shipped" the next day, and I received them within a few days. Often lately, I've placed orders and had items suddenly refunded because they're unavailable. this past Wednesday, I received notice that my order, which had shipped a few days prior, was scheduled to be delivered--tracking number, etc. It was not delivered. The very next day, I received notice that this order was refunded because it was no longer available. WHAT IN THE WORLD, SWAP???

I ordered on October 15th, 2022. Not only did I wait a month for shipment, when I did finally receive my package 2 of my items were the complete wrong items! One of them didn’t even look remotely close to what I had ordered. This is extremely disappointing. I am still waiting on a response from their customer service, who are so unreliable and slow as well. Trust I will never be ordering from this company again!