Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
220 reviews
Swain DestinationsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Master Designers of Luxury Travel for over 35 YearsSwain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice."Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.
Swain Destinations (swaindestinations.com) has 220 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 207 reviews with 5 stars · Clear filters
Happy clients! Cook Islands exceptional itinerary - loved everything!
By Barbara
Response from Swain Destinations· Jun 10, 2019
Dear Barbara, It's wonderful to hear that your clients loved their time in the Cooks! Thanks so much for sharing this "happy" feedback and for your wonderful support! Kind regards, Barbara Rake Customer Relations Manager
Swain Destinations made our brief trip to Australia quite memorable from expert guides, seamless and efficient planning. Everything was perfect!
By Nikki U.
Response from Swain Destinations· May 28, 2019
Dear Nikki, Thank you very much for sharing this review on your recent trip to Australia with Swain Destinations. It's wonderful to hear that your short but sweet trip went seamlessly! We hope to be able to assist you again with your future travels. Kind regards, Barbara Rake Customer Relations Manager
Super people to work with who put together a great trip that we will always remember. They know the best places to stay and the best things to do and the 28 day trip they put together for us included all of them. Due to weather problems our flight was a day late getting to Australia and we had a trip to look for Koloa bears that we were going to miss and Swain made arrangements for our driver to pick us up from the airport and drive us out of the city to catch up with out tour. Normal tour operations don't do this.
By Dan G.
Response from Swain Destinations· Jun 9, 2019
Dear Dan, Thank you for taking the time to share your feedback and we are thrilled to hear that you had such a memorable trip to Australia and New Zealand! We are always so proud of our knowledgeable team of consultants who put their passion into every itinerary they design. It is great to hear that we were able to adjust your itinerary after your flight was delayed so you could see those adorable koala bears as that is something not to be missed! We hope we will have the opportunity to assist you with your travels again in the future. Kind regards. Barbara Rake Customer Relations Manager
This is our third trip with Swain. While there were a few things we might do differently, overall this was the trip of a lifetime!
By Celia F.
Response from Swain Destinations· Jun 17, 2019
Dear Celia, Thank you for sharing this review and for entrusting us once again with your travels! We'd love to hear more of your feedback so I will be reaching out directly to you, but we are so pleased that this recent trip to China was a trip of a lifetime for you. We'll look forward to helping you plan your next travel adventure and thank you for being such a loyal Swain Destinations traveler. Kind regards, Barbara Rake Customer Relations Manager
My clients were completely blown away by the itinerary your agent Connie Campos designed for them!
By Jean R.
Response from Swain Destinations· May 19, 2019
Dear Jean, Thank you so much for sharing this great feedback and it's fantastic to hear that your clients were blown away by their custom itinerary with which Connie assisted you! I'm so glad we could be a part of such a memorable experience and we look forward to working with you again in the near future. Your support is very much appreciated! Kind regards, Barbara Rake Customer Relations Manager
Swain was prompt and provided great service. I typically use online solutions to keep track of all of my travel records and didn't think that I would use the "paper" binder that they provided. The paper binder was fabulous. It had everything I needed day by day and also listed info by subcategory. It turned out to be a great resource!
By James G.
Response from Swain Destinations· May 19, 2019
Dear James, Thanks very much for your great feedback and we're so glad to hear that you found the leather travel document wallet to be so useful. It is handy to have everything you need in one spot and many travelers also find the wallet to be a nice memento from their travels. We hope to have another opportunity to be a part of your future travels adventures. Kind regards, Barbara Rake Customer Relations Manager
worked with Donna Van Buren for a custom Japan itinerary. Donna is very knowledgeable and was very willing to share information and details that helped make our clients trip most memorable!
By Rosemary N.
Response from Swain Destinations· May 2, 2019
Dear Rosemary, Thank you for sharing your feedback and we are delighted to hear that you have enjoyed working with Donna for your clients' Japan itinerary. We are very fortunate to have Donna at Swain Destinations. She is a wealth of information and always so eager to use this knowledge to enhance each clients' travel experience. Thanks so much for your continued support of Swain Destinations. Kind regards, Barbara Rake Customer Relations Manager
We had planned to do our trip on our own and kinda stumbled into Swain when we saw a tour that matched our time in New Zealand. We didn't need much customization but we loved the way we and Swain worked together. We knew they would pick the type of hotels we wanted and schedule the day tours that would not disappoint. We felt "on our own" in a good way, but there was always someone to transport us to/from the airports and train stations. In other words, they took the anxiety out of trip and prevented disappointments. We thought it was a great way to travel and have nothing but praise for Swain and those we encountered on our journeys.
By Bill C.
Response from Swain Destinations· May 2, 2019
Dear Bill, Thank you for sharing this wonderful review and we are thrilled to hear that you were so pleased working with Swain Destinations on your recent adventure to New Zealand. It is always our goal to provide the best experiences to match our individual travelers and so we appreciate your taking the time to post your feedback. I hope we have another opportunity to assist you in the near future! Kind regards, Barbara Rake Customer Relations Manager
