Great customer service.
Great customer service.
By Suzanna
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
156 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVM is the leader in gasoline and retail gift cards, offering over 250 of the world's most popular brands. Our B2B services include gift card management and fulfillment services.
SVM (svmcards.com) has 156 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
156 approved reviews, newest moderated first
Great customer service.
By Suzanna
Bought SVM Global Gift Card via Complete Savings, 2 of them. One for £100 in January and one for £100 in Feb, both for Argos. Like others the gift code link says bad request. Feel duped. If no joy, will be directing complaints to Complete Savings. I think the moral might be no more gift cards!! Good luck to all you others that have fallen foul.
By Tom B.
Our son gave us £700 gift card last Xmas for Tui. Like other reviewers when I press access code it says bad request. I contacted Tui they can’t help. The customer service telephone number doesn’t exist. This is a huge sum of money to lose. Can someone from SVM reply. I have good news for everyone else in the same position with Tui vouchers. I went into my local Tui branch with the confirmation email and egift that doesn’t work. They gave this number to call: 0344 381 5045. Just received the code by email. Good luck all
By Mr & Mrs M G.
I purchased a gift card for my grand daughter as a gift. After I gave my c/c info call was disconnected. I called them back and get a dead signal. No e- mail of confirmation however my credit card was charged the 100.00 for a gift card. all # listed on this site ring and then call is dropped. I will be reporting this company to the Better Business Bureau .
By Sharon
They were absolutely terrible! Truly the worst. I had to report them to American Express. They never sent out the gift card I ordered and when I emailed to cancel it they mailed it right after I sent my email, then cancelled the balance and charged my credit card for shipping and handling. It's a scam! Thankfully AmEx refused to pay them. NEVER USE THEM!
By Lisa
I bought a £500 tui voucher from this company in March 2021, my parents have been trying to redeem the voucher which now says bad request! We have rang svm about 20 times only to be told this is not the right number call tui, The number they are giving for tui does not exist! We’ve been to a tui shop who say you need to speak to svm as there who you bought it off! We have also called tui who say you need to speak with svm as they’ve never heard of svm!! We are now getting very concerned!!!!!! Please can we get the right number to call? Or have I just been scammed out of £500?? Not a very happy customer if you are a real company???
By Consumer
Similar to Mrs Susan Hanlon - purchased some online evouchers in January, partially used them but had some money remaining. Link no longer works - contact e-mails no longer work (get an automated bounce back) telephone number is dead. Awful company that look like they may have gone bust or run away with everyone's money.
By James H.
Purchased egift card for my son in January received email with access code went to use it now as covid restrictions over and access code doesn't work, no contact details. What happens now?
By Mrs Susan H.