Sutter HealthReviews of sutterhealth.org

Many of us spend fortunes paying for medical care, even when our needs are relatively minor. I expected more today when during a call to investigate a billing issue, at 5 , I was simply sent to an after hours voice mail without warning as to the fact they were finished helping me, with zero courtesy, manners, ethics or respect. Must be nice to be in your business. Some of us have to earn our business. Enjoy the free ride rude medical employees.

Consistently I struggle with Sutter... Every time there is an order put through for an appt that they tell me I will be phoned to schedule...I wait and wait, only to find no one calls. So I call...and every single time there is a run around because of it. Additionally there are not enough providers, pushing care out incredibly far. Your best best is to go to the ER...as within Sutter good luck getting a same week let alone same month appt with your regular Physician. Sutter - step it up, please for all of our sakes!

I had to put one star to write. I’ve been in medical field 17 yrs., never have I experienced this level of slap shot doctors. No transparency or any real communication from doctor staff. Horrible treatment resulted in two unnecessary procedures done during stay. It was a wild 16 days of mismanagement. Go to UC Davis pleaseeee

Beware! If you're gay. Urologist Dr. Kirk M Anderson will be deceitful and not forthcoming and will perform unnecessary surgery on you not telling you the risks and side effects of the surgery or what the surgery entails. He'll do a type of surgery you told him you didn't want for profit, maiming you for life, then lie about it stating it's what you asked for, thus causing a crime under the guise of surgery knowing I could not file a police report on a hate crime as it falls under malpractice knowing I could never afford a lawyer with my meager means trying to find one in a year so the clock runs out on a law suit. So he gets away with out being held accountable. This man should be behind bars in prison for his hate crime. From my experience there's too many haters there, for which something definitely should be done about it as they'll all turn against you and side with their majority for the Dr. Who committed the hate crime. Patient relations is another dept useless in correcting the damage done. Going on 3 years now as of 01/06/2022 to resolve. Nothing but empty promises that a Mgr will call me which never happens. Not even a letter stating why they won't surgically correct the problem they caused and why they won't provide me with restitution when they're able to. They are only interested in the unholy dollar and removing organ parts without your knowledge or proper consent. Sutter has no Shame or they would have helped me if they were decent. To harm someone ruining their quality life going against their personal medical choices and decisions when you're 62 years old disabled, morbidly obese, of mixed ethnicity, gay and married to another man at the time, which haters can't stand is wrong on so many levels, then to disrespect you by putting you down with insults then writing Dear John letters to get rid of you telling you to go somewhere else like UCDAVIS to fix their problem is 100% completely unprofessional and evil. No one wants to be a victim, but there's no such thing as a victimless crime! I'll be dealing with CPTSD the rest of my life finding out the horror of what Sutter did caused by Dr. Kirk M Anderson from which I almost died from an improper Turp. 3 uti in a row after then a testicle epidemitis orchides. I went against their advice to remove it for which I'm glad as it resolved itself. They also wanted to remove my prostate saying I had prostate cancer which 4 other urologists tell me they can't find any prostate cancer. I'm glad I didn't listen to Sutter on that either. 10 months after Sutter's Turp I inquired with UCDAVIS why all the bad health from it. I was told my bladder neck was removed which reignited my CPTSD finding out a part of my anatomy was removed without my knowledge or consent 10 months earlier. Also a Sutter Dr. Told me while hospitalized from epidemitis orchides that the reason that happened was because the Dr. Who did the Turp was way too rough doing it. Date of experience. 01/06/2022

I'm now back on the phone with Sutter Health. As you may know, last time I called Sutter Health to schedule an appointment with a new PCP, they told me the doc was taking new patients, but they could not verify my insurance. So I had to call TriNet myself, get them to validate that Sutter Health takes the insurance, and then call Sutter Health back, with TriNet, for a three way call. Which I did. When I called back, the good news was that Sutter Health agreed that they take our insurance. However the bad news was that this new Sutter Health operator now told me that the doc I hoped to book with was no longer taking new patients. So ... I have now found a new doctor who will take me on ... but when I called Sutter Health, they are telling me (again) that they can't validate our insurance ... so I've been on hold for the past 15 mins (and counting) as they try to validate it. This feels like a really bad joke, and I'm the punchline ... and ... 20 minutes in, the operator came back on, and said the following: Still not able to verify the insurance. Our insurance is Blue Shield. It's not like it's a fly by night / unknown insurance Realized she does not do the scheduling for this particular doctor, so she has to transfer me to a new operator ... and ... Once that transfer happens, the other operator will also have to verify the insurance coverage Sutter Health has no way of tracking the fact that the prior operator validated the insurance coverage (with TriNet on the phone) ... so every time I call in, I have to go through this.

Fremont PAMF is worst medical hospital. Overall system highly dysfunctional. Doctors extremly careless and rely upon google's details. They don't have any inputs other then sharing the google links.

I went in for a general check-up with a NP and she convinced me to get bloodwork exams done claiming they would be "preventative" but instead marked them as "diagnostic". For those who don't know your insurance will not cover anything under diagnostic and therefore you will have to pay out of pocket. I was coerced into doing them although I didn't want to. But because I trusted this provider (first time visitor) I went along with her advice. I find out a month later I would be billed over $1200 and my insurance wouldn't cover more than a quarter of it. After 40+ hours of discussions with the hospital billing team, care team and my insurance billing team, it looks like the only thing I can do is to eat the cost and be liable for misinformation from the provider. I am extremely disappointed that the provider used information to paint a story around how I was overweight and liable for diabetes, therefore justifying bloodwork exams at my expense. She didn't inform me of the repercussions and forced what she thought I needed down my throat ignoring what I wanted. If that's the type of medical help you'd like do visit this place.

The parking situation at the Sutter Roseville campus is an absolute disaster. To make patients panic about where they can park (worse than downtown Sacramento) is absolutely unacceptable. I’m pregnant and trying to valet is even a shitshow. There is cars everywhere, no one knows where to go. There is absolutely no reason this should have planned better. I shouldn’t have to show up an hour before my appt to find a place to park or to get in a valet line with 1 person working. This is just horrible patient care and a Horrible experience. Get this figured out!!!!!! You should all be fired for how you handled this.