Sutter HealthReviews of sutterhealth.org

I was required to pay $380 upfront for both my own and my son’s first doctor visits while we were still waiting for our insurance cards — despite already being fully insured. Sutter Health never submitted these charges to our insurance (UnitedHealthcare), and now that we’ve exceeded our out-of-pocket maximum, we’re being unfairly stuck with the bill. I’ve contacted both Sutter and UHC multiple times, but Sutter doesn’t take responsibility to reprocess the claims. This has been incredibly frustrating and disappointing, especially for a first experience with their healthcare system. Patients shouldn’t have to chase down their provider just to get the insurance they’re entitled to. I expected much better from a major healthcare provider.

Horrible. Gets things wrong, overcharges, staffed with rude and incompetent employees. Never going back for any type of medical care.

I had surgery having my gallbladder removed yesterday. I also need a blood work up for my upcoming physician appointment. I asked for an appointment in the morning from the lab because I don’t think I can fast all day. The lab supervisor in Mountain View said no exceptions. We cannot give you an appointment in the morning. They are all booked up. Nothing we can do. Sutter Health sucks. And I’m sure nothing will be done about this complaint.

Horrible the dr was just bad nurse was rough. Just a waste

I had an extremely bad experience with Sansum Clinic aka Sutter Health related to a minor surgical procedure. It was determined that I needed surgery two days after I had a cold and a low grade fever. I tested negative for COVID twice. This was fully disclosed to them at the time. They said that was not problem and proceeded with a pre-surgical exam, blood work, EKG, paperwork etc. They then contacted me the day before surgery and asked me to take yet another COVID test. I went out and purchased a COVID test, took it, and it came back negative (AGAIN). I sent them my results and a photo of the test. The nurse confirmed my surgery the night before and the morning of my surgery. I showed up at the appointment time (5 days later) after fasting (no food or water) since the night before and was told that they could not perform surgery on my very painful and infected foot (that I had already been living with all week and it had gotten much worse) because I had a fever less than 7 days prior. They said that I could have surgery done at the hospital instead and that was my only option. At this point I was hungry, dehydrated, and in severe pain. They had quoted my out of pocket for surgery at Sansum and I asked if the price would change at the hospital. They assured me that if it did, they would take care of it. Now I am stuck with a $2200 out of pocket expense that I was unprepared for and they refuse to cover it. I was not given a quote for this before surgery as is required by law (The "No Surprises" act) and I will be seeking legal advice. This is unethical and shifty. I will be looking for all new doctors and new insurance so that I no longer have to deal with unethical Sansum aka Sutter Health. My advice is that if you have a choice, I would go elsewhere.

Doctors delay important appointments and referrals. They don’t trust their patients know how they feel and what works for them. But patients know their bodies. They need to listen. They are also not up on anything of the latest. Behind the times. Where are our independent docs.

This place is pretty crazy. I am supposed to have a procedure tomorrow, but it is not listed in my chart. I tried the online chat, but they insisted that this needs to be dealt with by a "specialist". I am now on hold with the "specialist" who has also not found the procedure in my file.

15 minute consultation with a physician assistant to renew prescriptions = $576.00. Ridiculous, outrageous price.