Easy
Easy, secure, and fast delivery.
By rikirobertsongmail.com
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
129 approved reviews, newest moderated first
Easy, secure, and fast delivery.
By rikirobertsongmail.com
Package was delivered on time and was in great condition. I would order again in the future!
By Kimberly
Package shipped over a week late. Once it arrived it was incomplete. The website listed an item as in stock when it was not - I was refunded instead. Overall received good customer service and items were priced well - but disappointed with the shipping and missing items.
By Tyler H.
Books were delivered FAST, came in a beautiful box, books were excellent condition!
By Julie S.
Good. The exploit experience was good
By Samuel De La C.
Response from Surprise Castle· Sep 24, 2026
Hi Samuel, It looks like you accidentally posted a 1-star review about Carvana on the Surprise Castle profile. Since your review is about a different company, could you please remove it? Thank you! Surprise Castle Team
The order arrived when expected
By Tim H.
My book arrived quickly--less than a week or so--and in new condition. Recyclable packaging. Thumbs up.
By KAREN
Surprise Castle is always satisfactory! Never damaged items, always fast shipping and great prices! I'll always order from them!!!
By Orrin P.