on time and in good condition
Book arrived on time and in good condition.
By Demitri
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles.We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles.Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Surprise Castle (surprisecastle.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
129 approved reviews, newest moderated first
Book arrived on time and in good condition.
By Demitri
After having delivery issues with an order surprise castle replaced my item. Thanks for such awesome service. Highly recommended.
By Tracey S.
This place is great! I made a mistake with the book I ordered, and they quickly responded, issued a refund, let me keep the book, AND helped me find the one I was actually looking for! That’s crazy! Great experience overall! 🤗
By cool G.
I received my order quickly and my books were in perfect condition! Great ordering experience, I definitely recommend buying from Surprise Castle.
By AMANDA
The book I ordered packaged very well and sealed on. No damages in a book
By Alexine S.
Fun & highly informative book quickly arrived in mail. It was in excellent condition & waterproof wrapped to prevent rain water damage.
By Diana C.
I've never had an issue with delay or any cracks on my CD case or CD 5/5 stars
By Jaden H.
My order came booked neatly. I didn't have too much of a wait to get them through the mail. The reads were easy, informative. Over all satified with my order.
By Fran