Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
628 reviews
Sur La TableSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
Excellent customer service and assistance provided by Christopher and his supervisor Jessica. Many thanks in advance!
By Sk
Response from Sur La Table· Oct 15, 2022
Hello - thank you so much for your feedback. You put a big smile on our faces!
I had called customer service for some assistance on a cooking class I booked and Daemon was a pleasure to speak with. He was kind and respectful, while working swiftly to assist.
By Nikki
Christopher was most helpful in getting the products and applying the perk I had received. I enjoy shopping at Sur la Table and have for 50 years. Virtual shopping is enabled in this century and Chris has made my experience today courteous and complete. I look forward to picking up the purchases later today.
By Kathie
Response from Sur La Table· Oct 15, 2022
Kathie, Thank you for shopping with Sur La Table and for sharing your feedback!
I had a giftcard where the pin# was not working. I called and worked with Christopher. He resolved the issue in a very patient and knowledgeable way. I came away confident that my order is on it's way, thanks to Christopher. Thank you!
By Jane
Response from Sur La Table· Oct 15, 2022
Jane, thank you for sharing and for being a loyal customer
I ordered a Nova Deruta dinnerware set. Two of the mugs were chipped. I sent in a support request. Deamon was very helpful and got replacements out very quickly. Thank you!
By Elizabeth
Response from Sur La Table· Oct 15, 2022
Hi Elizabeth, Thank you for sharing feedback! We hope you enjoy your new dinnerware set.
Abel was efficient & courteous in answering my questions regarding a delivery. Great customer support!
By Suzy S.
Response from Sur La Table· Oct 15, 2022
Hi Suzy, thank you for the kind words and for shopping with us.
I contacted customer service to inform them that one of the coffee mugs in the place setting I recently received was chipped. Christopher, the customer service rep was very helpful and accommodating. He arranged for a replacement mug to be shipped immediately. Thanks for your prompt and courteous response.
By Glen T.
Response from Sur La Table· Oct 11, 2022
Glen, thank you for sharing feedback and for shopping with Sur La Table!
I ordered a marble pastry dough slab and the Villa platter. Items arrived in a very timely manner! Love the marble slab to knead bread dough on. Love the platter but was broken during shipping. I made photos, contacted customer service. They replied within 24 hours and have a replacement in the mail to me! The representative that replied to my request is Christopher! I love doing business with Sur La Table. Have been ordering from them for many years!
By Freddie
Response from Sur La Table· Oct 11, 2022
Freddie, we are extremely happy to know about your five star experience. Happy Baking!
