Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
628 reviews
Sur La TableSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
Monica B. was beyond helpful in getting a gift card situation sorted out. With just a few back and forth emails, the problem was resolved and her kindness shined through her words!
By Katie K.
Response from Sur La Table· Apr 23, 2025
Thank you so much for the kind words! We're thrilled to hear that Monica B. was able to assist you so effectively. We agree—her kindness and dedication really do shine through. We'll be sure to pass along your appreciation to her!
Jose was very helpful, and enjoyable to talk to. He solved our problem immediately, stayed in the line until he was sure we had solved our problem. Great customer service!
By Deborah K.
Response from Sur La Table· Apr 21, 2025
Thank you so much for your kind words! We're thrilled to hear that Jose was able to assist you so effectively and provide such a positive experience. We’ll be sure to pass along your feedback—he’ll be glad to know his help made a difference. We truly appreciate you taking the time to share this!
Leon was so nice and helpful. I was calling about an order that had been delayed by a tornado (!) and he checked it out and set my mind at ease that the items were on the way. Three items coming from three different locations and one will be here today. Leon was very professional and knowledgeable as well as very pleasant to talk to.
By LINDA L.
Response from Sur La Table· Apr 18, 2025
Thank you for sharing your experience! We’re so glad Leon was able to assist you and bring some peace of mind—especially in such unexpected circumstances! We'll be sure to pass along your kind words to him. It's great to hear that your items are on their way, and we hope everything arrives smoothly. We truly appreciate your patience and understanding!
I called today to change the date for a cooking class. I was assisted by Daniel who made the process so easy. He was very helpful and friendly.
By Tania L.
Response from Sur La Table· Apr 18, 2025
Thank you so much for your kind words! We're thrilled to hear that Daniel was able to assist you and make the process easy. We'll be sure to pass along your compliments to him. We look forward to seeing you at the cooking class—happy cooking!
Excellent customer service!! Diana was quick to communicate with updates and very customer friendly. Sur la Table is lucky to have her on their team!!
By Amy C.
Response from Sur La Table· Apr 16, 2025
Thank you so much for the kind words! We're thrilled to hear you had such a great experience with Diana—she truly is a star, and we’re lucky to have her! We'll be sure to pass along your wonderful feedback. Hope to see you again soon at Sur La Table!
I needed to switch my cooking class after an unexpected family emergency came up. Daniel was easy to work with and took care of the exchange very fast.
By Erica
Response from Sur La Table· Apr 14, 2025
Thank you for your kind words! I'm so glad Daniel was able to help you out quickly during a tough time. We hope everything is okay with your family, and we're looking forward to having you in class soon!
I called CS to cancel an order and Nestor was my representative. He was very helpful, kind and professional in assisting me with my order cancellation. The only reason I had to cancel was an issue of product arriving in time for a Bridal shower.
By Renae F.
Response from Sur La Table· Apr 9, 2025
Thank you so much for sharing your experience! We're thrilled to hear that Nestor was able to assist you so effectively. We completely understand how timing is crucial, especially for special events like a bridal shower. If there's anything we can do to help in the future, please don't hesitate to reach out!
Sur Le Table is one of the better companies I have dealt with, besides their wonderful array of items for the home cook they have excellent employee's. Today I had Nestor help me out on the phone and he couldn't have been more helpful or professional! This is truly a valuable merchant in retail today!
By Robin G.
Response from Sur La Table· Apr 9, 2025
It's fantastic to hear about your great experience with Sur La Table! It sounds like Nestor went above and beyond to help you. Thanks for sharing your positive feedback! If you need any further help in the future, don’t hesitate to reach out!
