Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
628 reviews
Sur La TableSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
Raul Cardenas was very friendly and helpful in the return process. No problem whatsoever.
By Robert F.
Response from Sur La Table· Dec 10, 2025
Hello Robert, Thank you for sharing your experience! We’re delighted to hear that Raul made your return process smooth and hassle-free. We truly appreciate your feedback, and we’re always here if you need further assistance
I ordered two pasta makers on sale and they forced me to buy shipping protection. They shipped only one of them and included a slip in the box saying - 2 shipped, 1 in box. The ups tracking number and picture on delivery clearly shows only one box. After sending all of the information to customer service they ignored my request to show me evidence that they shipped both and told me I have to file a claim with insurance. This is clearly fraud as they can get away with keeping purchased items while passing the cost and frustration to customers and insurance companies. The item is worth hundreds of dollars. Be warned and stay away from this company.
By Heather C.
Response from Sur La Table· Dec 10, 2025
Hello Heather, Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience this situation may have caused you If you’re willing, we’d appreciate the opportunity to review your order again and look into what happened with the shipment. You can reply directly with your order number, and we will personally ensure that the matter is investigated thoroughly and that you receive a clear resolution. Your trust is extremely important to us, and we’re committed to resolving this for you as quickly as possible.
I had an issue with a order at Sur La Table and ended up talking with the delightful Mary Hidalgo who cheerfully listened to my concerns and took care of the problem in just moments. Mary is a solid asset of immeasurable patience.
By Jack T.
Response from Sur La Table· Dec 4, 2025
Hello Jack, Thank you so much for your kind words! We’re thrilled to hear that Mary was able to assist you so quickly and make the experience a pleasant one. She truly is a valued member of our team, and we’ll make sure your feedback is shared with her. We appreciate you taking the time to let us know and for being a Sur La Table customer! If there’s anything else we can help with, we’re always here for you.
I placed a large order recently and was very happy with the product. So beautiful! There were some issues with my order - a platter arrived broken and there was a missing set of plates. I spoke with Juan Hernandez in Customer Service and the issue was quickly resolved. I wouldn't hesitate to purchase from this store again. Customer Service was great!
By Donna J.
Response from Sur La Table· Dec 3, 2025
Hi Donna, Thank you so much for sharing your feedback! We're delighted to hear that you're happy with your products, and we’re glad Juan was able to assist you in resolving the issues quickly. We always strive to provide excellent service, and it’s wonderful to know that it made your experience a positive one. We truly appreciate your kind words and your continued trust in us. If you ever need anything in the future, don’t hesitate to reach out—we’d be more than happy to help!
Customer service agent Adrian was extremely professional in his voice, explanations, and abilities. He is an asset to your organization and an outstanding brand ambassador.
By Carol
Response from Sur La Table· Dec 2, 2025
Hello Carol, Thank you for taking the time to share this wonderful feedback! We’re thrilled to hear that Adrian provided you with such professional and attentive service. He truly is an asset to our team, and we will be sure to share your kind words with him. We’re grateful for customers like you and are always here should you need any further assistance.
Sur La Table Silicone Edge Slotted Fish Turner The offer to add the a third Silicone Edge Slotted Fish Turner is an amazing demonstration of customer service above and beyond. I am thankful and accept the offer of sending three for the price of two to the address in my current order. I love your service to customers as much as I do the product.
By Lafrancis F.
Response from Sur La Table· Dec 1, 2025
Hello Francis, Thank you so much for your kind words! We’re delighted to hear that you’re happy with the offer. We’ve gone ahead and added a third Sur La Table Silicone Edge Slotted Fish Turner at no additional cost, so you’ll receive three for the price of two. They will be shipped to the same address listed in your current order. If there’s anything else we can assist you with, please don’t hesitate to let us know. We appreciate your continued support!
Sur La Table represented in an email that their Staub 4-piece Baking Set retailed for $342 (to imply a benefit at offering it at the "sale" price of $99.96). This deceptive behavior is disrespectful to the consumer. Amazon claimed the retail price was $169.99, and offered the same sale price as Sur La Table. The nonresponsive reply to this review also is indicative of their level of concern for their customers.
By Brian S.
Response from Sur La Table· Nov 28, 2025
Hi Brian, Thank you for reaching out. I’ve looked into your concern, but I wasn’t able to locate an order under your name. To help me review the pricing and determine what may have happened, could you please share any of the following information? Order number The full name or email address used on the order The SKU or a link to the item A screenshot of the promotion or email you received (if available) Once I have this information, I’ll be able to investigate further and get this resolved for you as quickly as possible.
Product was damaged in shipping. The customer representative, Ian, was extraordinarily helpful in resolving the issue immediately.
By Michael
Response from Sur La Table· Nov 26, 2025
Hello Michael, Thank you for sharing your experience with us. We’re very sorry to hear that your product arrived damaged, but we’re glad Ian was able to assist you right away and get the issue resolved. We’ll be sure to pass along your kind words to him. Your feedback means a lot to us, and we appreciate you giving us the opportunity to make things right. If there’s anything more we can help with, please don’t hesitate to reach out. Thank you for shopping with us!
