Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,231 reviews
Support PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
So thanful for how fast it was to receive my documents.
By Rachael
Response from Support Pets· Aug 25, 2025
Awesome! Our goal is to provide a fast, easy and safe service and we are glad that our efforts met your expectations! Thanks for trusting and choosing us
I recently renewed my ESA for my sweet Jolie. It was a fast and easy process. No hassles. I received my papers from the Certified Doctor within the same day.
By Megan J.
Response from Support Pets· Aug 25, 2025
Thanks for your support and review! Enjoy life to the fullest with your ESA
It’s a relief knowing that I can bring my Kya with me whoever I go. Large crowds, especially in enclosed areas, make me nervous & my anxiety kicks in. Having Support Pets to help make this possible is a wonderful opportunity.
By Shannon A.
Response from Support Pets· Aug 25, 2025
Awesome! It is our pleasure to assist. We’re so glad to hear Kya brings you comfort and that Support Pets could help make this possible! Count on us!
Fast service, easy communication, very easy to navigate.
By Matthew I.
Response from Support Pets· Aug 25, 2025
Thank you for your kind words! We’re happy to hear our process was smooth and easy for you. Count on us!
Smooth transaction!
By Keith S.
Response from Support Pets· Aug 25, 2025
Awesome! Count on us
Easy to register, efficient, and quick customer service response time!
By Kim D.
Response from Support Pets· Aug 25, 2025
Hi there! Thanks for your review and support! Our goal is to make everything simple and stress-free for our customers. Enjoy it to the fullest!
Save yourself the headache and frustration! I needed a form filled out for my rental application to have my ESA/PSA move in rent free. My doctor wrote me letter before going on vacation, but this apartment building wanted a filled out form and he wouldn't be back in time. I thought I would give this a try so as to not try to get a hold of doctor on vacation and it seemed super affordable. I even paid extra for the expedited service. They said it would only take 48 hrs. I let them know everything in my request for the doctor to sign the landlord's form. I even sent a copy of my doctor's letter and explained my diagnosis. That was seven days. I have been emailing every day and sending messages and speaking with live agents and when I asked for a manager I was told a "specialized" person had my information and would reach out to me. That specialized person reached out to me a day later to tell me AGAIN to wait 48 hrs. I'm confused and upset and wishing I had never gotten involved with these people. I've heard friends have better luck with Pettable or really any other company. Do not do business with them. I have half a mind to report the to the BBB. The conversations I had with their agents on the rare occasions that I could even speak with one were flippant and dismissive.
By Rekya-Cordelia A.
Response from Support Pets· Aug 25, 2025
Hi there We’re very sorry to hear about your experience and truly understand how stressful housing situations can be. Please know that our team did everything possible within the timelines we provide to complete your request. While we always strive to accommodate urgent situations, some processes do require the standard timeframe to ensure accuracy and compliance. We regret that this caused you frustration and want to reassure you that our goal is never to dismiss or overlook a customer’s needs. Your feedback is important to us, and we will use it to continue improving our service. If you still need assistance, please don’t hesitate to reach out directly—we are here to support you in every way we can.
My request was taken care of expeditiously
By D C.
Response from Support Pets· Aug 25, 2025
Absolutely! It is a pleasure to serve, you can always count on us!
