Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,231 reviews
Support PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
The experience went well and all documents came in a timely manner.
By Raina Ann R.
Response from Support Pets· Aug 24, 2023
Hello! We're glad to hear that your experience went well and that you received all your documents in a timely manner. Your satisfaction is our goal. Thanks for trusting and choosing us
quick easy and affordable
By Zenn A.
Response from Support Pets· Aug 24, 2023
Hello! Thanks for your review! We're delighted to know that you found our process quick and easy, and that the price was favorable compared to other options. Enjoy! Thanks for trusting and choosing us
Awesome instructions and delivery
By Royce R.
Response from Support Pets· Aug 24, 2023
Hello! Thank you for your feedback! We're happy that our process was smooth for you. Enjoy the best times with your ESA Thanks for trusting and choosing us
Quick simply easy to use
By Alisha
Response from Support Pets· Aug 24, 2023
Thanks for your review! We aim to provide a safe, easy and fast service and we are glad that we've met your expectations. Thanks for choosing us
Support Pets website was easy to maneuver through and understand while applying for approval. There after, their team remained in open contact with me until and even after I received my ESA letters. Thank you everyone at Support Pets!
By Zaltiel Y.
Response from Support Pets· Aug 24, 2023
Hello! We're thrilled to hear that your experience with our website and application process was clean and smooth, that's our goal! Thanks for trusting and choosing us!
At first, I had a very hard time having to add a pet into their system. Their support people ended up helping me after I was so upset and confused on how to switch from household pet to a support pet. Not a good explanation of how to change over.
By Kelley R.
Response from Support Pets· Aug 24, 2023
Hello! Thanks for your review. What makes an Emotional Support Animal is the necessity of the owner to have one. An emotional support animal (ESA) provides love, affection, compassion, and support to a specific person with a diagnosed mental or emotional condition. They do not perform a specific task or job; instead, their purpose is to offer relief in challenging situations. If you have any doubts, please just reach out via social media or customer support. We are here to help. Thanks for trusting and choosing us
I don't think they understood what I wrote.
By Arlene C.
Response from Support Pets· Aug 24, 2023
Hello! Thanks for your review. If you've had any issues with your ESA letter, please contact our customer support and our team will be happy to assist. We are here for you. Thanks for trusting and choosing us
It was quick to get answers. I didn’t have to pay anything to get answer. You pay only if you get approved. My dogs mean everything to me.
By Charlene
Response from Support Pets· Aug 24, 2023
Hello there! Thanks for your review and support! We're glad to provide quick and cost-free answers to your questions. enjoy the best times with your ESA! If you have any more questions or need assistance, please don't hesitate to reach out. Thanks for trusting and choosing us
