Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,231 reviews
Support PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
My papers arrived in a timely manner. They contained all the necessary information needed to take my dog with me wherever I go.
By Carrie
Response from Support Pets· Apr 7, 2026
Awesome! Enjoy the best of life with your ESA Thank you for trusting and choosing us
I love this site it was very easy to set up
By Alexis C.
Response from Support Pets· Apr 7, 2026
That's great to hear! A hassle-free experience is part of our goal Thank you so much for your review and support!
Support Pets, assisted with my renewal ESA paper work. I missed the letter from Support Pets with the questionaire the doctor needed to renew my dog as an ESA letter dog. Support Pets is customer oriented, and responded to my request for assistance within 24 hours.
By Judith
Response from Support Pets· Apr 6, 2026
Thank you for your kind feedback! We’re glad we could assist you with your renewal and get everything back on track. It’s great to hear our team was able to respond quickly and support you through the process. You can always count on us!
Thank you guys
By Chad H.
Response from Support Pets· Apr 5, 2026
It is our pleasure! Thanks for your review and support!
I have very good experience they was very fast the process
By Alejandra U.
Response from Support Pets· Apr 5, 2026
We are happy to hear that, Alejandra! Enjoy every second with your ESA Thanks for trusting and choosing us
Fast and easy process. Customer support was excellent.
By Cynthia I.
Response from Support Pets· Apr 5, 2026
We are glad to hear that, Cynthia! It is always a pleasure to serve and you can count on us
I do not recommend this company, about 4 years ago I signed my pup up for this. Initially for the basic package. They up-sell like all companies do, so I went with what called signature package currently. It was difficult just to get the letter and to this day NEVER received the package I upgraded to! Trying to contact anyone was like pulling teeth. They had no problem charging my credit card twice for initial charge then the upgrade. Here's a thought for my fellow dog owners train your dog so they will follow your commands and most importantly not bark at everything. This month my dog turns 5 years old, we go on walks with no leash. I can tell her to sit near the door of a convenient store or anywhere and she will stay there til I return. I used Don Sullivan's training program that uses praise over treats! We travel for work and when we do get a motel room she stays for free as a service dog.
By Happy C.
Response from Support Pets· Apr 7, 2026
Thank you for your feedback. We’re sorry to hear about your concerns. However, we were unable to verify this case, as no identifying information (such as name, email, or order details) was provided, and this appears to reference an experience from several years ago. We did reach out requesting additional information so we could investigate and assist, but unfortunately, we did not receive a response. Our service connects customers with licensed professionals and has helped thousands of individuals successfully obtain ESA documentation for housing purposes. We also have a dedicated customer support team available via chat and email to assist with any issues, including order concerns or missing items. If you’re willing to provide your details, we would be more than happy to review your case. Count on us
The expiration date is wrong
By Carlos W.
Response from Support Pets· Apr 4, 2026
Hi there, Carlos! We apologize for any inconveniences. We want to assure you that we will review your document and correct the date promptly. Please contact us directly and a representative will assist you Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
