Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,231 reviews
Support PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
Great customer service! There was a issue that needed to be fixed and the follow through was fantastic!
By Rena K.
Response from Support Pets· Apr 3, 2024
Our customer support team will love to hear that! Thanks for your support!
My journey starts today! I’ll be looking for the perfect place to move by May 31st. Fingers crossed I have no issues when I present Atlas’s ESA documents when I apply to live somewhere. I will keep you posted. Thank you so much for your continued support.
By Ellen O.
Response from Support Pets· Apr 3, 2024
Hi there! Thanks for your review and support Enjoy it to the fullest with your ESA We wish you the very best
I really appreciate how quickly you responded to my message. Your response time is impressive, and it shows that you value my time and input. Thank you for being so prompt and attentive.
By Tyzrionna E.
Response from Support Pets· Apr 3, 2024
Thank you so much for your review and support! Our team works 24 hours to provide a hassle-free service. We are glad that our efforts met your expectations. Thanks for trusting and choosing Support Pets!
I am disabled, and he is already my emotional support animal, but just in case I have to go to a different house or something. It’s nice to have the documentation.
By customer
Response from Support Pets· Apr 3, 2024
Thanks for your support and review! Enjoy it to the fullest!
The legit of the sight, true and reliableness of it. And it was quick
By Lisa H.
Response from Support Pets· Apr 3, 2024
Thanks for your support!
Thank you for your help
By ty Q.
Response from Support Pets· Apr 3, 2024
It is a pleasure to assist! Count on us Thanks for trusting and choosing us
The process of receiving ESA documents was fairly easy. I did run into a problem with my landlord. Landlord said they don't accept ESA letters that have an expiration date, which when you think about it, makes sense. When I tried to contact this company to ask for a letter without an expiration date customer service was poor. There was no opportunity to have this issue heard. Just the standard response of my ESA documents were available, (but with expiration dates).
By Faith C.
Response from Support Pets· Apr 3, 2024
Hi there We are sorry to hear that your landlord has many limitations. Our ESA Letters have a one year validation. That information is displayed on our site. If you need assistance or have doubts, please contact our customer support. Send an e-mail to 📩 [email protected] Or click the "chat" on our website. Thank you
Super fast and very responsive. We ran into issues with our apartment and when we reached out to support pets for help, they responded right away and kept us updated until they resolved the issue, which was fast as well!
By Bella T.
Response from Support Pets· Apr 3, 2024
That's our goal, a fast, safe and easy service! Enjoy it to the fullest! Thanks for trusting and choosing us
