Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,231 reviews
Support PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
Took way to long to receive and be processed along with I had to do it 3 times to go through
By customer
Response from Support Pets· May 7, 2024
We apologize for any inconveniences we might have caused you. Thanksfor your review
We got overcharged and we never received our vest for our puppy. The extra charge was for the vest and some other stuff but we never received anything in the mail. My wife emailed them about the issue and has not received a response since. UPDATE: Ok, we ended up contacting them and received our refund for the mistake they made. I say "they made" because we did not order a vest or tag etc. It didn't take long for the refund either so I'll change my rating and say as long as you make sure all your charges make sense and you are not getting "secretly" overcharged, you should definitely give this a go!
By Gilbert G.
Response from Support Pets· May 13, 2024
Hi there Don't worry, we have a custommer support fully dedicated to assist you and they work 24 hours a day. Count on us. Since you did not reply to our request, we could not check any of your information. Please contact us and keep in touch with our team. Thank you
Thank you for timely service and support! Greatly appreciated
By paigebledsoe
Response from Support Pets· May 6, 2024
It is our pleasure to assist! Enjoy it to the fullest with your ESA!
Excellent at all levels thank you
By Sebyl
Response from Support Pets· May 6, 2024
Thank you so much for your kind words! Enjoy it to the fullest with your ESA!
Very helpful. When my building required more information SupportPets quickly acted and got me everything I needed.
By Riley S.
Response from Support Pets· May 6, 2024
That's our goal. A hassle-free, easy and reliable service! Thanks for trusting and choosing us
What made my experience great was how quick and easy it was to obtain an ESA documentation for the well-being of myself and the comfort I feel knowing that I can always have my fur friend with me.
By Ka’Hirah L.
Response from Support Pets· May 6, 2024
Awesome! Thank you for your positive review and support! Enjoy every second with your ESA
Wonderful, my husband went in the hospital, and our Shihtzu was deemed support animal just in time. What a blessing she was able to go see her papa
By Marsha M.
Response from Support Pets· May 6, 2024
That's great news! Enjoy it to the fullest with your ESA and family Thank you for your review and for trusting us
They were professional and quick to respond.
By Chasity M.
Response from Support Pets· May 6, 2024
Thankj you! That's our goal! A quick, safe and easy service. Thanks for trusting and choosing us!
