Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,231 reviews
Support PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
Everyone is very helpful and easy to retrieve documents
By Alexia P.
Response from Support Pets· Apr 17, 2026
It is a pleasure to serve, Alexia! Enjoy the best of life with your ESA and know that you can always count on us!
It was seamless and good step by step directions to obtain my documents
By Tmart
Response from Support Pets· Apr 17, 2026
Thank you for your review! We’re glad to hear the process felt seamless and that the step-by-step guidance was helpful. Enjoy the best of life with your ESA Thanks for trusting and choosing us
My experience has been great so far
By Monica
Response from Support Pets· Apr 17, 2026
Thank you, Monica! We’re happy to hear you’ve had a great experience so far. We appreciate your support!
All the help from customer service
By Rheagan C.
Response from Support Pets· Apr 17, 2026
Thank you for your feedback! We’re glad our customer service team was able to help you. It is a pleasure to serve and we’re always here when you need us!
Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.
By Heather L.
Response from Support Pets· Apr 16, 2026
Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning. We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Terrible site. I waited two weeks for a "Doctors approval" when their website states that the approval process takes 24 to 48 hours. Still with no response, I canceled my membership since they will charge you even BEFORE getting the "approval." The only positive outcome was that I was refunded the full amount within 24 hours. For them, it's all about making the money. If consumers do not follow up, they will be more than happy to take your money with confidence.
By customer
Response from Support Pets· Apr 18, 2026
Hello, Thank you for your feedback. We take concerns like this seriously, but we were unable to verify this case, as no information was provided and there was no response to our request for details. Without that, we’re unable to locate an account or confirm the situation described. That said, we’d like to clarify that the approval timeframe is typically 24–48 hours, though in some cases delays can occur depending on the completeness of the information submitted or if additional review is required. We also want to note that no charges are processed without an order being placed, and in this case, as mentioned, a full refund was issued promptly, which reflects our commitment to resolving concerns fairly. If this review is associated with a valid order, we encourage you to contact our support team with your details so we can properly investigate and assist.
It was quick.
By Kenydi E.
Response from Support Pets· Apr 15, 2026
It is a pleasure to assist you, Kenydi. Thanks for your review and support!
They gave us everything we needed to be able to keep our dog when we moved.
By Christy C.
Response from Support Pets· Apr 14, 2026
Thank you, Christy! We’re so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA Count on us
