Support HpReviews of support.hp.com

I had a lovely HP printer in the past and when it has been time to upgrade my natural choice was HP. Alas after having bought one wireless printer that turned out not to be wireless, replaced by two printers?? both not wireless and then having to spend hours on the phone trying to diagnostics then agents saying you were incorectly sold the wrong printer then after buying the £350 Printer and told I would get a refund after emails they are stating they are out of warranty and I have not been able to print a single page!!!! hopeless

Has HP’s support team been taught only one sentence? “This is physical damage from outside.” Is this what you call customer support? I Never Buying hp product again in my life ❌

Absolut schlechter Setvice. Erst KI und dann nach kurzer Problemschilderung patzige Antwort und es wird aufgelegt Das ganze 2x hintereinander mit unterschiedlichen Mitarbeitern. Problem Papierstau wegen Pappe im inneren die nicht zu sehen ist und auch nirgends erwähnt wird und man sie nicht einfach so entfernen kann. Wollte nur Rat und Tipp, weil ich den ersten Drucker deswegen zurück geben musste. Nicht behebbarer Papierstau. Leider gibt es außer dieser Telefonnummer keine Kontaktmöglichkeiten für Private Kunden

I purchased a HP6120e about a 2 weeks ago to replace a 5000 series that had been Ok. The problem is the HP smart software is terrible and it took about 3 hours to finally get it setup as it kept saying install incomplete. I had issues again this morning where it would not connect to WiFi another 2 plus hours wasted. HP seem so obsessed with getting you tied up to their ink subscriptions that everything else is out the window, I'm going to use ink it came with and then bin it, should have read the reviews first! Shame is when actually printing its fine.

HP Deskjet Printer werden werden mit der HP-App bedient. Wenn der Drucker über USB verbunden wird, funktioniert er nicht mehr richtig. Die Verbindung wird erkannt "USB verbunden", sobald man ein PDF-Dokument drucken will, kommt die Meldung "Verbindung zum Drucker nicht möglich" Gerät bei Mediamarkt gekauft

I bought a printer, signed up for instant ink, then randomly getting charged £30+ from my account, printed normally, paying a lot more but not receiving any ink, not sure what the benefit of this offer is but it's definitely not to save me money. I don't recommend instant ink subscription.Plus the online support is shocking, no way to speak with an agent, says office hours available, yet pop up, my message is out of hour during office opening hours?

I have since found out who the bad actor is . I'm still not giving HP a good review Because of the effort I had to take to get Them to help me. It turns out that HP Sent my laptop to the vendor call Tech Nation. Tech Nation are the ones that most probably swap my SSD drive.'cause they have good motive. They sell parts as well as laptops. So they making money if they swap my SSD drive from HP do some Chinese knockoff. They then have a quality SSD that they can sell as parts. So in future I will buy another HP laptop but not from an online vendor. Other than Costco. The following is the initial review that I sent: my email to HP explains problem Subject: Warranty denial inconsistent – HP ProBook 460 G11, SN 1H853726SN – CID vs “third‑party SSD”, no visible damage I am requesting escalation of a warranty issue with my HP ProBook 460 G11 (serial number 1H853726SN). Device and purchase details: Model: HP ProBook 460 G11 (A1LH5UT) Serial number: 1H853726SN Purchase date: 2025‑11‑28 Place of purchase: Best Buy Marketplace – seller “Tech Nation” (order # 263011229) Problem: Shortly after trying to load the laptop (brand new, sealed), it began freezing on the Windows welcome screen. HP’s diagnostic tool stops in under two minutes with a memory/SSD error and shuts down. I took the laptop to an HP service centre. HP then sent me a “Customer Induced Damage” (CID) notification dated 2026‑08‑28, stating: Service Order: BXNR290701 Reason: Accidental Damage Status: Not covered by warranty Repair price quoted: $621.50 That email attached a photo of the laptop’s internals. In that photo, there is no visible damage (no cracks, bends, liquid marks, or impact damage). After I questioned this, the service centre told me the issue was that the SSD is “third party,” and therefore the laptop is not under warranty. Key facts: I have never opened the laptop or replaced any components. The laptop was sold to me as new and unmodified. I did not cause any accidental damage, and the photo HP provided shows no visible damage. HP’s own guidance states that installing or upgrading an SSD does not void warranty unless that upgrade caused the damage, and the system must be returned to its original configuration for warranty service. In my case, there was no upgrade by me; the laptop arrived in this condition. The fact that HP first cited “Accidental Damage” (with a photo showing no visible damage) and then changed the reason to “third‑party SSD” suggests the initial assessment was incorrect. This appears to be a factory‑configuration or component defect that should be covered under HP’s standard limited warranty. Request: Please re‑evaluate this case under warranty and cancel the CID classification. Escalate this to a supervisor or the warranty escalations team. Provide a written explanation of the final decision, including: Any policy document that states a third‑party SSD voids the entire laptop warranty when the device was sold new and unmodified, and Make and model of the subject SSD drive. Evidence supporting the “Accidental Damage” claim beyond the attached photo (which shows no visible damage). I can provide copies of the purchase invoice, service centre report, and the CID email if needed. NB: I have tried dealing with your service support , but have only been given a total RUN AROUND.

Zorgen dat je contact kunt krijgen met een medewerker. Zorgen dat hun Chatbots goed werken en niet vastlopen. Zorgen dat hun AI-assistent aan de telefoon de juiste instructies geeft. Ik had een probleem met half afgedrukte letters. Na 3 kwartier aan de lijn met een AI-assistent en diens instructies opvolgend, kon mijn printer geen contact meer met internet maken. De testpagina's die er nog wel uit kwamen hadden nog steeds halve letters. Het betreft een HP Envy6020e van 2,5 jaar oud met nieuwe originele HP-cartridges.