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Neuer HP PC gekauft mit 5 Jahren Onsite-Garantie. Vor zwei Wochen konnte ich das Gerät nicht mehr starten, da der Power-Knopf nicht mehr ging. Nun war heute schon der 2. HP-Spezialist hier - und surprise - wieder NICHT repariert. Austausch?! Nie wieder HP!

They scheduled a service for a time slot of 9am to 5pm on a given day. Then they cancel mid way through the day citing a 'part being missing'. They should not schedule the service in that case! This has happened twice in a row. If you e-mail them, they may or may not reply and when you speak to them they are unaware there is even an issue. It's simply dreadful service. My PC has been broken over a month. I will never buy HP again.

Ho ordinato un lap top come regalo alla mia figlia, ho ricevuto 2 invece 1. Ho capito che è stato un errore, ho chiamato al ho support. Mi hanno detto di mandare la mail a loro con foto, numeri etc, dico, ma sapete che con mio ordine ho ricevuto 2, invece 1, mandatemi eticheodi ritorno. No, mail. Scrivi mail, silenzio. Chiamo dopo una settimana, si, mandate la mail, dico ho mandato, con foto con tutto. Dopo una settimana ricevo una mail dalla parte di manager con la minaccia se non mando indietro laptop devi pagare. Rispondo a questa mail!!!! Dicendo che ho già chiamato e ho mandato 3 mail, silenzio. Chiami di nuovo, la ragazza ha riconosciuto la mia voce, ha messo giù il telefono. Richiamo. Parli con il ragazzo, mi spiega che la mail che mi ha mandato manager non può ricevere mail!!! Perché mi scrivi una mail e mi fai la domanda se non puoi ricevere la risposta? Mandi un altra mail. Silenzio. Scrivo in support, scrivo in altra mail sempre allo stesso indirizzo si! Bingo! Dopo due mesi di combattimento con non so come descrivere intelligenza del personale di HP, sono riuscito a spedire indietro sto laptop. Non era il mio errore. Perché devo pagare con il mio tempo e stress? Mai più

Three weeks ago I had a problem connecting my hp laserjet wireless printer to the internet. It was beyond the original warranty, so I signed up for another two years support at a reasonable price. And my experience with my first service call was excellent. A knowledgeable technician took over my computer and fixed the problem quickly. But a similar problem recurred after a couple of weeks. This time when I phoned to get help, I was shunted to an AI service. And this was terrible. The AI kept repeating itself, asking me to try the same failed method a couple of times before I gave up on it. An internet search led to a somewhat convoluted way to get in-person service again. This was also successful, and my printer is working now. I hope this time it holds up longer than three weeks. But I wasted perhaps an hour of fruitlessly following AI directions that led nowhere except back to the starting point for another try of the same thing. AI's are just not ready yet to understand what you are trying to tell them, or to move on to another method when their first one fails. I gave a two star rating overall because my problem was fixed, but it took way too long, as compared with my previous experience.

Al weken probeer ik onze nieuwe printer terug te sturen, maar word ik van het kastje naar de muur gestuurd. Ik heb twee keer van de technische afdeling vernomen dat de printer niet naar behoren werkt en terug mag, maar de support afdeling snap het niet en wil geen formulier op sturen.

La stampante è in errore con punto esclamativo giallo e non stampa. Questo è successo dopo gli aggiornamenti in remoto di HP. La stampante m 4

It is truly hard to believe the inept level of HP customer service. Recently changed over office to HP Printers and wish I didnt! The printers are fine but CS is remarkably terrible!

Extremely disappointed with HP’s service (CANADA) AFTER SEVERAL ATTEMPTS TO GET A TECHNICAL RESPONSE FROM AN AGENT ABOUT USING THE CHARGER ON MY LAPTOP, I RECEIVED AN EMAIL STATING THAT MY CASE IS BEING AUTOMATICALLY CLOSED BECAUSE I HAVE NOT CONTACTED CUSTOMER SERVICE?!?! MY REQUEST FOR THE PHONE NUMBER OF A SUPERVISOR WAS DENIED. Terrible customer service