SuperneoxReviews of superneox.com

Al hacer el pedido marqué la opción de envio lento y con las tasas pagadas. Ahora ellos dicen que no y me hacen pagar las tasas. FedEx que son 30€ mas como si 450 euros por un sable revendido de txq no fuera poco.

Ich habe versehentlich ein falsches Lichtschwert bei Superneox bestellt. Trotz direkter Stornierung meiner Bestellung, wurde die Ware am nächsten Tag einfach versand. Auf meine E-Mail wurde nicht reagiert. Als ich die Ware erhalten habe, wies das Produkt einige Mängel auf. Auch dies habe ich dem Verkäufer gemeldet und eine Retoure angefordert. Dauraufhin wurde ebenfalls nicht reagiert. Ich kann diesen Händler nicht weiter empfehlen. Finger weg und lieber einen zuverlässigen Händler nehmen!!

I placed my order on May 1st, and it didn’t arrive until May 22nd — far beyond the promised 5–10 business days stated on their website. What’s worse is that the company went on vacation shortly after I ordered, and there was no notice on the website about delayed shipping. I only found out they were out of office through an automated reply after I emailed them myself to ask when my item would ship. I clearly explained in my email that this was a birthday gift and that timing was important to me. Despite that, not once did the support team express any apology or even acknowledgment of the inconvenience. Instead, they sent me robotic replies like: “Orders are piling up so badly that we’ve expedited logistics.” and “There is no way to update the package until it arrives in Europe, this is the operation of the logistics company!” The tone of the messages made it seem like the delay was my misunderstanding or problem, rather than something they took accountability for. Their explanations kept changing, and there was no tracking info until the parcel reached Europe — another detail that wasn’t explained before purchase. The product itself is fine, but the lack of transparency, empathy, and professionalism throughout this process left a bad impression. If you’re ordering with a specific date in mind — don’t trust their shipping promises.