SuperLogicsReviews of superlogics.com

Response from SuperLogics· Jun 13, 2018

Hi Matt, Thank you very much for your business, 15 custom systems over the past 6 months, and for taking the time to leave this review. I'm sorry to hear you had a negative experience with respect to speed of order fulfillment of invoice # 50409. I researched the issue and discovered that the delay, at least in part, was caused by a decline of the provided company credit card. We attempted to process it several times and left at least one message about the situation but that message was not returned. As time passed it sounds like we could have been more persistent in following up to try to get a credit card that would be accepted. Once we were able to process your credit card payment, since your parts are non-standard, delivery time for your parts adds a little bit of time compared to our standard products. It is worth noting that your next order, invoice 50593, shipped on the day you placed the order. If you happen to have a minute to expand on your review (either here or with me on the phone) so that we may know how we might be able to improve that would be very valuable feedback. We are always looking for ways to have the ultimate customer experience so detail is greatly appreciated. Again, thank you for your review! Matt M