SuperLogicsReviews of superlogics.com

9 Mercer Road, Natick, Massachusetts

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4.8/ 5

Excellent

645 reviews

SuperLogics4.8Excellent

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About SuperLogics

SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.

SuperLogics (superlogics.com) has 645 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.

Also known as: superlogics.com
Website: superlogics.com
Category: Computers & Phones
Location: Natick, Massachusetts
Listed on The Fair Hearing: 2026

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Dec 28, 2023

Computer broken out of the box

Computer broken out of the box. No video output. They were able to take it back and correct the jumper setting (I tried, but it was too small and hard to get it, and I ended up just dropping the jumper somewhere in the case). Thanks to Superlogics for the fast repair and return.

By customer

Response from SuperLogics· Jan 24, 2024

Hi Steve, Thank you very much for taking the time to provide feedback. I apologize about your experience but thank you for sharing it as it helps us implement corrective actions/improvements. I forwarded your review to Gabe, our head of production, for a reply and this is what he said: "I just spoke to Steve on the phone. I apologized for the issue and explained to him that we will repair it and turn it around quickly. I apologized and explained the situation. The computer did not arrive broken. He did reach out to support via chat. The issue was that his icons were displayed on a "ghost" secondary monitor. Something we did not experience here. By manufacturer default, we leave the JPG1 jumper to enable, (Aspeed graphics driver) shows up on device manager + graphics card driver which could lead to showing a secondary monitor. JPG1 is a known jumper that if set to the pin 2-3, it disables the VGA port. What we have done in the past is enable IGFX (internal Graphics) and leave VGA by default on pin 1-2 for customer who would like to use all video outputs including VGA. In this case, this customer did not have a VGA monitor and his graphics card was showing as secondary. Support assisted the customer with moving the jumper to disable VGA to remove the secondary monitor option. As the customer was being instructed, he dropped and lost the jumper. I'm guessing that is where his frustration came in. Support did send him an overnight return label to have the computer set correctly. In my experience from being in Support, I have noticed that more customers don't really use VGA. The decision I will make going forward is to disable JPG1 (VGA Aspeed graphics driver) to prevent it from happening again. I understand some customers might call asking that they want VGA enabled, in that case the customer will have to enable the Jumper again. I'm sure there are less calls to enable VGA than to disable the second monitor because of the jumper. It is SuperMicro setting that we cannot change. Either Enable VGA and onboard video with two graphics drivers showing, or disable VGA output." Again, thank you for taking the time to share your experience and helping us improve. Matt M