Superior Fence & RailReviews of superiorfenceandrail.com

I chose Superior Fencing because they were contracted with Home Depot, and while the initial quoting process was quick, everything that followed felt disjointed and poorly managed. Simon, who handled the quote, showed very little personality and came off a bit dry from the start—which, in hindsight, should’ve been an early sign of what to expect. Had I realized how fragmented the process would be—one team for tear-down, another for installation, and a third for staining—I would have gone with a different vendor. At first, the fence looked great. But over the months, as I began to walk through my yard and view it more closely from different angles, the flaws became hard to ignore. The stain I paid extra for is already fading in several areas, despite the fence being just a little over a year old. Some nails were poorly placed, causing the wood to split, while others weren’t even driven into the correct part of the picket. Several boards are missing some of the required nails altogether, clearly indicating the crew wasn’t focused or attentive during installation. I also noticed that many other reviews mention a post-project walkthrough with Simon—something I don’t recall receiving. He never came onsite during the project, even though he indicated he would. I’m not sure if only certain customers receive that level of follow-up, but it certainly didn’t happen in our case, which only adds to the inconsistency of the overall experience. Given the lack of craftsmanship, poor follow-through, and the short 12-month warranty, I would not use this company again or recommend them to others. The finish and long-term quality simply don’t reflect the investment I made.

We had a small fence installed. Thje fence itself is decent. However, they made an initial appointment to install the fence the proceeded to change it 3 times. When they finally installed the fence, the were missing the latch for one of the gates and all the fence post caps. That took another 2 weeks for them to install. In the meantime, I had to find a bungi cord to hold the unlatched gate so it would not get damaged. Last, they left a mess with all the dirt from the post holes. They had no plan to get rid of the dirt they dug out. I had to clean that up after they were done.

Pros: If you are looking for a basic fence they do a great job. Cons: Gates and customer service. After rebuilding our gate multiple times we are still left with boards popping off, crooked cuts, holes from having to re-hang the gate and a second gate that's crooked and boards are splitting. Before the second "re-build" they did offer us $500 saying they didn't have anyone to rebuild the gates (because of all the layoffs), we let them know we couldn't even get a gate built for this...looking back we should have taken the money because the craftsmanship is nonexistent. While this is extremely frustrating, the bigger issue is months of texts with Manuel, calls with Manuel and Donna, multiple workers Branden, Louis (who were then fired), brand new installer who spoke poorly of the company and having to "go back and fix" all their issues, then an email from Superior full of misinformation claiming we asked for things we never did and turned away crews which never happened. When we sent back all the texts proving the inaccuracy of their claims we never heard back. We're sure they will respond to this saying they did everything in their power to make us happy customers, but unfortunately that's not the case. So if you have a gate - we do not recommend using Superior, and if you have any issues with your build - good luck...we suggest not paying in full until the issue is fixed so you can get what you paid for.

Superior Fence and Rail Gainesville can't follow contracts: They built us a fence that did not live up to many clauses in the contract and pre-installation checklist that was signed by me and the lead installer including: distance from the fence to the ground and which type of vertical supports were used (contract says 4x4s but they used 2x4s in some spots). The fence was so high off the ground in spots that my dog and cat could easily get under it, which they did. My cat escaped and was injured so badly that we had to take him to the hospital. Later he escaped and was hit by a car. In other places, the fence pickets are buried into the ground. The contract states that the fence would follow the contour of the ground.They also cut a buried private electrical line, which was unmarked. It was the line they were using to power their sawzalls. The installers didn't say anything about it and I found a live electrical line leaning against a tree. On the post-installation checklist, the installer checked off "All underground utilities, irrigation systems checked" even though they cut an underground utility line. They were unaware of Gainesville fencing ordinances and the need to get city approval for a fence in a historic district. This is not even a complete list of what they messed up.