Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
404 reviews
bolt accessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
bolt access (superioraccess.com) has 404 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
404 approved reviews, newest moderated first
My experience working with Aaron Mattas so far has been phenomenal. He's not only a consummate professional, and also knowledgeable, accommodating, and always ready to help me find the best policies at the lowest price for my clients. Much appreciated! Sincerely, Westley Pamphile, LUTCF
By Westley P.
It was a pleasure speaking with you and Aaron was great!
By Chalene H.
I have been very well coached through the entire process, from signing up and getting my login information, to being walked through the quoting process, and then troubleshooting through my learning curve. I have appreciated the professionalism and patience, along with the knowledge of the product from Samantha Zace. She is an excellent support representative to have on my side. Also, she is just a very pleasant person judging from her voice over the phone. Thanks so much to Samantha!
By Kelly
Samantha has been extremely helpful setting me up with Superior Access. Emails and phone calls are answered promptly and she handles herself very professional.
By Elias G.
As I worked through my first policy quote Aaron Mattas was very helpful and went above and beyond to make sure I understood the quoting, policy, and binding process as we worked through it together. Samantha Zace was very helpful as well making sure to be available to answer all questions as I was getting on board. It's people like this that make the transition easy and understandable. Both Aaron and Samantha offered their assistance if needed as I move forward in the insurance business. The training videos are helpful as well in learning the quoting process and software operation.
By Tommy
I loved the customer service.
By Martha
I want to say my thanks to Samantha Zace for her support and that I feel I have her on my side all the time when I need her answers on my questions about Superior Access. Thank you Samantha!
By Elka B.
My experience with Richard Budnick was amazing, he was very prompt and professional on the live call and via email! He knew his job very very well and he provided excellent guidance throughout the onboard process!
By Damion W.
