A real person actually answered the…
A real person actually answered the phone. They answered promptly. He helped me through all my questions and made suggestions.
By sylvia
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
180 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wide range of area rugs including braided rugs, home decor, baskets and rug runners
Super Area Rugs.com (superarearugs.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
180 approved reviews, newest moderated first
A real person actually answered the phone. They answered promptly. He helped me through all my questions and made suggestions.
By sylvia
I placed an order for rugs for my entire home and when received, the rugs were beautiful until you looked at the edging on ALL of the rugs. The edging got thinner and thinner and it looks like they could fray at any minute in these spots. Very sad.
By Karen R.
Exactly what I wanted and expected!
By Joyce A.
Thank you so much for replacing rugs that were not delivered to me. Your response was immediate, courteous, and honest. The rugs are excellent quality and bring warmth and unity to my home. When more rugs are ordered in the future, you’ll definitely be my “go to” place. Thank you for your professionalism in all regards. Gale Barker
By Gale B.
Honestly i had to cancel the rug because of the size i did not realize when i ordered for the second time i ordered the same one in a panic i contacted customer service by email they responded almost immediately when i wrote what my problem was, they cancelled the order for me no questions asked what great customer service i could have not been happier other business would have said sorry order already shipped but not Super Area rugs. Thank you for going above and beyond
By Tina P.
I bought a set of these rugs two years ago from Wayfair. I needed 2 more and Wayfair doesn't seem to carry them any more. Thank goodness I found them on your site, with even more selection choices. Love these rugs!
By KAY
It is just as pictured and the delivery was great.
By Deborah L.
Great quality of rugs. We bought 5. No regrets!
By Christie