Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
SUPCASESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 750 reviews with 5 stars · Clear filters
Warranty service is great!
By Nathan
Response from SUPCASE· Sep 22, 2026
Thank you very much for the positive comment. It means a lot to us that our warranty service has worked well for you, and we will keep working hard to support every customer.
Great case, surprised that it chipped but it was in a small area made with different material than the majority of the case. But customer service was good and efficient, wonderful job in resolving my issue with no hesitation.
By RDF
Response from SUPCASE· Sep 22, 2026
Thank you for taking the time to share your experience. We’re sorry to hear part of your case chipped, but we’re glad our team could sort out your issue smoothly for you. We’ll forward your feedback regarding the different material section to our product team for further review.
Excellent customer support!
By Calm
Response from SUPCASE· Sep 22, 2026
Thank you for your kind compliment. We always aim to help resolve your concerns quickly and effectively whenever you need assistance.
Very simple and quick resolution process.
By Pat D.
Response from SUPCASE· Sep 22, 2026
Thank you for your feedback. We strive to keep our process straightforward so you can get your issues resolved without unnecessary hassle.
Great service and products. Just be prepared some of the cases and clip on Wallet can be quite heavy. They definitely can stand up to heavy wear and tear. They protect your phone, your cards, etc.. It’s nice to have a tripod with you wherever you go.
By Rich
Response from SUPCASE· Sep 22, 2026
Thank you so much for your thoughtful feedback. We’re happy to hear you appreciate our service and the reliable protection our cases offer. We understand that the wallet attachment adds extra weight, as extra durability and card storage come with some trade-offs. We value your input and will share it with our product team as we keep refining our designs.
Good Service
By MB
Response from SUPCASE· Sep 22, 2026
Thank you for your kind words. We’re glad we could deliver a positive service experience for you.
Wonderful customer service! This is why I have exclusively used SUPCASEs for my watch and phone(s) for the last five years.
By Maria L.
Response from SUPCASE· Sep 21, 2026
Thank you so much for your continued trust and support over these five years. It truly means a lot to us that you’ve chosen SUPCASE for all your devices, and we will keep delivering reliable products and great service for you.
Mariam and Heather gave outstanding customer service. I had a minor issue, that was probably caused by leaving my phone in direct sunlight, inside my hot car. I inquired to ask about purchasing a screen cover, and they warrantied the entire case! I still can't get over that.
By Rich B.
Response from SUPCASE· Sep 20, 2026
We’re thrilled to know your issue was resolved smoothly. It means a lot to us that you had such a positive experience with our support team. We keep working hard to deliver reliable service for every customer.
