SunTrustReviews of suntrust.com

Worst company ever. Be my guest and use them. All the negative comments here are legit. I don't know because if they merge into this company but they need to get their stuff together. Not organized at all and not to mention CS sucks put me hold for 90 min and transfer me another 40 min hold and never got the clear answer. I regret using them for the loan. I need to refinance using different bank and get out of this bank service ASAP.

useless customer services you have to wait for more than 40 minits. and no action taken . i lost my money for more time.

It’s 3:00 pm and I started calling around 1:00 roughly 2 hours on hold And all I need is to get zelle linked to my online app. Worse costumer service I’ve ever experienced by far.

Been with suntrust for decades usually great customer service till the merger now it sucks. I have a basic question been on hold for 30 min. Bye bye suntrust/truist

20 minutes on hold to be told I have to make a special trip to my local branch....im closing this checking account PRONTO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The Truist app crashes, can't scroll down and buttons hidden under popup keypad, slow when it functions at all, takes many extra steps to deposit checks than old SunTrust app took. Today it's not functioning at all either in app, or online using pc.

This is the worst bank ever. I had fraudulent activity on my checking account, my opinion based on certain facts, the fraud came from within. The amount was significant to me and would be to someone else who is on SS. They never called me and said money was stolen out of my account I found out the hard way. Immediately went to the bank, froze my account and opened a new one, mainly because my SS check was going to be deposited in a few, not enough time to change the account. The rep called and they said no problem with the check, once in the old account can be moved to the new account, I just have to go into the bank. Well once there, they said they could not transfer the SS check from the old account to the new, they did not know how, like I believe that. This happened beginning of October, they know its fraud, I have been there a long time, but they to this day refuse to give me back my money. Other banks with good customer service will give you back your money during the investigation, not Suntrust, customer service is horrible and they will not work with you at all. So now I am struggling to pay bills and to live, Suntrust has taken my livilhood.

These people cannot do anything right. They have too many websites and apps to manage properly. They cannot do password resets without you calling their call center in India. Terrible business practice to boot. Do not open an account with SunTrust or Truist.