SPF Screens & AwningsReviews of sunprotection.com

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The Fair Hearing score

4.9/ 5

Excellent

454 reviews

SPF Screens & Awnings4.9Excellent

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About SPF Screens & Awnings

SPF Screens & Awnings designs, manufactures, installs, and supports custom motorized outdoorshade and protection solutions for homeowners looking to create more comfortable, usable outdoorspaces. Family-founded and service-driven, SPF helps customers transform patios, lanais, decks,garages, and outdoor living areas with retractable screens, awnings, shades, and smart-homecompatible products.

SPF Screens & Awnings (sunprotection.com) has 454 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.

Also known as: sunprotection.com
Website: sunprotection.com
Category: Garden & Landscaping
Listed on The Fair Hearing: 2026

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Jun 27, 2026

Rough Customer Service Experience

Called the company to schedule a consultation for a large residential lanai awning project. Scheduled for today between 8:00 AM and 10:00 AM. Received an e mail and multiple texts confirming the appointment date and time. My wife and I took time away from our business and sales person was simply a “no show” No e mail or multiple texts advising us there was a problem with our appointment today. I contacted their sales number and was told the salesperson was not returning their own calls. Sales agent said we will offer you an exclusive $250 discount, the same discount in their advertisement in their add in “The Home Mag Tampa east, issue 7, 2026. Understandably that things come up, but such an easy solve to pro actively contact the customer. Not a great day off for us and a lost sale for SPF Screens & Awnings.

By Richard Z.

Response from SPF Screens & Awnings· Jun 29, 2026

Thank you for taking the time to share your experience. We sincerely apologize that we missed your scheduled consultation and, more importantly, that no one contacted you to let you know there was an issue. We understand that you and your wife took valuable time away from your business, and we recognize how frustrating and disappointing that must have been. This is not the level of communication or service we strive to provide. While unexpected situations can arise, you are absolutely right that a simple phone call or message should have been made to keep you informed. We are reviewing what happened internally to ensure this does not happen again. We appreciate your honest feedback, as it helps us improve. If you're willing to give us another opportunity, we'd welcome the chance to make this right. A member of our management team is reaching out to your directly on this matter.