Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Lack of technical support to troubleshoot problems. They will then charge $300 to send a technician out to investigate

I have already filed a complaint on BBB because the project co-ordinator team took 3 months to design the solar panel, sunpower actually assigns an escalation team member to me, just to ask to understand the situation. Now the installation is finally done in October, and the again the project coordinator just won't submit the interconnection application to my utility company. He promises it's just a simple typo, and would be done by the week, and he never fulfills his promise. Updated: 11/14/2022 Last Friday, 11/11/2022 the project coordination call center representative told me he just talked to my PC that the application has been submitted that day, since it was veterans day, I wasn’t able to verify with SCE. Today, I called SCE and the interconnection application was still NOT submitted. Now they went from inability to deliver on promised time to simply lying about the fact. Now I tend to believe the typo was also an excuse/lie, because it can’t take several weeks to fix a typo. Integrity is the pillar of a business, I honestly can’t believe what I have encountered.

Not impressed and quite disappointed. Bought a brand new build not even a year ago with solar suppled by SunPower and production is down by a third causing my power build to double and at times triple. Their customer service is a joke. I’ve called countless times either wait on hold for hours or they give you the run around. I’ve asked about what was going on with the deteriorating production. The answers range from a system upgrade, buy more panels from us (even though the ones I have are not working apparently), oh but our battery, or software upgrade, oh wait another month or two. Meanwhile my build keeps rising and my productivity is down. What a waste of time and $10k. There’s got to be better company out there.

When we first began this process with sunpower, we were sold. Everything was going smoothly. We scheduled installation, which was supposed to be last Tuesday and Wednesday. It was supposedly "too rainy" to start on Tuesday so they started Wednesday. During the day, that crew even mentioned they had worked in the rain, but apparently, our regularly scheduled crew did not. At the end of the day, they stated someone will be in contact with you to possibly come back Thursday or Friday to finish installation. No one came Thursday or called so I called and explained my concerns. No apology or understanding was given. I was also advised that they may not be able to come back Friday. They left equipment in my backyard and I have 4 dogs. They were told that they will need to come get their equipment if they could not come out Friday. This did not happen. I wrote an email Friday evening to my Project Manager, Sales person, and the CEO to which I have not received any response back from. They did call my mom and stated they would come out Monday (today). However, my dogs did get into their paper they left and who knows what else. The lack of communication and customer service is beyond aggravating. They also dropped a number of screws/little equipment pieces on our driveway that could puncture our tires. They want us to refer others, but if this is the experience I have received, I do not want anyone I know to go through this either. They should acknowledge, and apology. Oh! Also, when they called to tell my mom they would be back Monday, our PM also stated that they were booked out for weeks, but someone canceled and they could get us in on Monday. That is completely unacceptable. I understand no one can control the weather or illness, but we scheduled our install way before and in my opinion, the installations they had on Thursday/Friday should have been pushed out considering we were to start. They just expected us to sit around for 5 days at home waiting for them. We all work and live busy lives. This is horrible to do to people. Be respectful. FYI, still no response from them.

I had SunPower solar installed in 2016. I did not have any issues for the first couple years, and even had parts installed unbeknownst to me because the power output was not what was promised to be for their twenty year guarantee. I recently discovered that my electricity company (So Cal Edison) has billed me for more than 2,000 kWh than what SunPower has alleged I have used. I have emailed them the discrepancies in the power being billed vs what is used via their system and have received no response in a week (Ticket #03013710). When I called to speak to someone I was told my system is performing as expected. Customer service is awful - stay away.

Monitoring system has not worked in months and our electric bill has been between $235 - $335 for the past 4 months in 2022, compared to $20 - $33 for the same months in 2021. Customer Service is basically non-existent, with empty promises and no follow through or returned calls.

Its been over a month now. Many calls to tech support. My SunPower app does not work at all. It was escalated to the level 2 Database team apparently. They have a 5 day SLA. That came and went with no response. I also heard from someone named Pierre from the "escalations department". He asked for some info a week ago which I supplied within 2 hours but haven't heard anything since. I've called him to ask for an update. No response in 3 days. Called back into tech support level 1 and they reached out to both teams above them for status, and they did not respond to the gentleman on the phone with me. Also, on the phone with them while writing this review. Just found out they closed the level 2 escalation ticket as resolved, but its not fixed. Apparently they closed the ticket without even testing to confirm it worked... it did not. So now I have to create a new ticket and start the process all over again. Zero confidence it works any better next time but really don't have much of a choice here. There are poorly designed and managed customer service processes at Sunpower. No accountability, don't meet self imposed deadlines, don't respond back. I would give customer service a zero if I could, but 1 star is the lowest.

Water damage to my ceiling from penetration of solar panel.Had to wait weeks for them to get to my house to look at it. They were over 2 hours late but patched the area their seal failed but haven’t taken responsibility for damage to my ceiling and told me to contact my insurance company. I asked about having panels taken down in future if I needed a new roof and was told there’s a fee but haven’t been to the amount.performance report down for 3 months and information regarding usage compared to production gone. Edison now has me owing money instead of being credited for over production. First couple years Edison owed me $600+ last year I owed Edison $500+. This year I owe $300+ so obviously my production has Gone down. I was told my roof was warrantied for term of lease and it’s not it’s for 3 years. My panels were installed in 2017 so all cost are now on me. Disappointing