SunnyextensionsReviews of sunnyextensions.com

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4.3/ 5

Great

182 reviews

Sunnyextensions4.3Great

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About Sunnyextensions

Sunny Hair has been in the hair extension business for over 10 years, producing only high quality human hair and insisting on using environmentally friendly materials and ingredients in the production process to ensure strong, healthy, silky hair. We want to give every client the change they dream of.

Sunnyextensions (sunnyextensions.com) has 182 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: sunnyextensions.com
Website: sunnyextensions.com
Category: Hair Care & Styling
Listed on The Fair Hearing: 2026

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Apr 3, 2026

DECEITFUL BUSINESS PRACTICES DO NOT BUY UNTIL YOU READ THIS!

If there were zero stars to select, I certainly would! Buyers you need to read the negative reviews first and then RUN AWAY! Every review tells the same story. The colors you see are not at all the colors you receive. Deceitful business practice. Then you try to return? Impossible! You can’t see the color unless you open the box. Once opened, you spend your entire 30 day return window sending photos after photos of the extensions they sold you. The rep refused to give me the return address. The hair has never even been touched by human hands. I opened the box and knew immediately the color was wrong. Their return policy is impossible. You have to open the box to see the color! Once you open the box, you won’t get and address to return nor will you get your money back. Sunny then stalls your return window asking for more photos. If you read other reviews, it’s the same story over and over again. If you don’t plan to return the hair no matter how off the color is and you don’t mind wasting your dollars, you’ll be fine. As for me, I reported the issue to my credit card fraud department. I will get my money back regardless. However, I’m contacting the BBB and I can promise Sunny Hair, a Class Action lawsuit will follow. I want to take this company completely down. Sunny Hair has deceitful business practices and a return policy that is functionally impossible to meet. This is termed unfair or deceptive trade practice, which is illegal in the U.S. states. Regardless of the return policy, merchants are required to provide a refund or replacement for defective, damaged, or misrepresented goods. My issue was misrepresented goods. I’m coming for you Sunny Hair! I can clearly see the struggle to return hair and get a refund is real. Every single consumer who purchased hair from this company is reporting the same issue. So listen up potential buyers, don’t buy Sunny Hair product unless you absolutely don’t plan to return them. If you attempt to return and get nowhere with no refund, join me in a Class Action Lawsuit coming soon!

By Angela K.

Response from Sunnyextensions· Apr 16, 2026

Thank you for reaching out and sharing your feedback. We understand how disappointing it is to receive a product that doesn't meet your expectations, and we want to clarify our policies to assist you better. At Sunny Hair, we strive for transparency. Regarding our return policy, we actually encourage customers to open the box to inspect the hair color against their own. However, as hair extensions are considered a hygiene product by industry standards, we must comply with strict health and safety regulations. To qualify for a return or exchange, the golden security thread (or security seal) must remain intact. This allows you to remove the hair from the box to verify the shade while ensuring the product remains in a "new" and "unworn" condition for sanitary reasons. We never intend to stall a request; our team asks for photos primarily to understand the color discrepancy and to improve our online swatches for future shoppers.