SunjoygroupReviews of sunjoygroup.com

Customer service is pretty much non-existent. I have an order for parts for my gazebo submitted back in October 2020, it is now July 2021 and still no parts. When you call or email you will get the same old message “we will check on it and get back to you” but no one ever does. Their gazebos are poorly made and parts frequently break. I would suggest you purchase from another manufacturer.

When Wayfair said they couldn't do anything for us for the gazebo we bought from them in 2020 (I called five days outside of the one-year warranty this spring, when the cover shredded as we put it up, after just five months of use last year), they recommended I contact the manufacturer - Sunjoy - because they might have a bit more latitude in their replacement policy. So I did that, and was told I'd receive a call within two days. No call after four days, so I called again. I was refused transfer to a manager until I got very insistent, was then put on hold for a very long time, and then informed there was no manager available to speak to me, but I would be getting a call from someone within one hour. That came and went about a month ago and I've heard absolutely nothing from them. Two deliberate lies on the part of the woman who answered my calls. Watch out for this company. They won't be getting any more business from me.

BE AWARE, STAY AWAY FROM SUNJOY PRODUCTS!!! .... Customer support does not exist. You need to hope your product arrive with no broken or missing parts because customer service WILL NOT HELP YOU! They will either pass the problem to the seller and walk away from their responsibility or tell you they do not have any stock because they are busy. In other words YOU PAID US ALREAY SO WE WON'T HELP YOU. In my case I received a defective part. When I spent the time to file a report along with pictures to get a replacement. Product was obviously defective. Sunjoy replied 2 weeks later to tell me that I have to file a claim with the seller. The replacement part was defect and not the responsibility of the seller but some how the seller is responsible the seller is responsible. So in effect there is NO WARRANTY! I was so desperate to get the replacement so I could enjoy the product this summer, that I requested to purchase the product. After 3 weeks Sunjoy informs me it is no longer in stock and did not tell me when it will be. Just another way of demonstrating they have no intention to help a customer who already purchased the product. I spent over $1,000 for the product and not need to seek legal action. Stay away from this manufacturer!!

If I could give a MINUS three star rating I definitely would, customer service is by far the worst! over the course of two years I have been trying to replace the roof bars on a windsor 10x12 dome gazebo manufactured by sunjoy industries. on Oct. 2019 I was caught off guard with an early winter storm that caused the collapsed roof bars,I called the sj group to order the damaged parts, was told somebody would get back to me, about a month later I get an e-mail the the parts in need are on back order and they don't know when they will be available, but to check back in a month or so, (mean while I purchased a new canopy top from Garden winds) when checking back I was asked for all pertinent info. again, provided it, this person didn't have any info as to when and or other info, because of the on going pandemic, ok understandable, told them I would check back at a later date, on July 2020 parts are still on BO, couple months more and nothing, no answering phone and or emails , at the end of the year Nov. Dec. after several attempts an email was returned(from a different person) that only a couple of the parts were available the rest were still on BO, was told to ck. back later. on checking back, different person asked for all pertinent info, again (as if nothing was saved) and then just recently got an email that parts for that Windsor gazebo are no longer made!!! seem like a very EASY thing to have been verified waaay back when. so after two years of dealing with a customer service team that OBVISLY doesn't know what is going on I'm left with a near new gazebo with no available parts

Terrible customer service!! They do everything through email but never respond to emails. One of the pieces to the gazebo I purchased came damaged and it’s been 2 weeks now trying to reach someone to replace it. DO NOT BUY FROM THIS COMPANY!

I purchased a gazebo for 1200 dollars. It was missing parts. This was the first of March it is now the middle of May and I cannot get this company to send me the missing parts. So I have a $1200 gazebo that is 75% complete and I have sent them 28 emails. THE they want you to send copies of receipt and broken parts. I told them they are not broken but missing. ARGH!!! THE ABSOLUTE Worse customer service EVER. I don't even think they look at reviews but I will be making sure people in my area know not to.purchase from this company.

Never in my life I have I dealt with such an incompetent customer service. Trying to order replacement parts was an absolute nightmare and accomplishes nothing but going in circles

Worst Customer Service - We purchased a Gazebo and there was a defective part. I called immediately and it takes days to get a response. When I got the response they requested all the information I provided in my initial email. Be careful purchasing from SUNJOY.